MaKayla K. Lee
Norfolk,VA
Summary
Motivated Health Services Management student with a strong interest in healthcare leadership and quality improvement. Possesses excellent organizational and teamwork skills, along with a keen ability to analyze processes and support data-driven decision-making. Thrives in supportive environments, bringing valuable empathy and communication skills. Experienced in student leadership and campus involvement through participation in event coordination, peer collaboration, advocacy for student needs and public speaking. Demonstrates strong leadership abilities while working with diverse groups to support organizational goals and create positive community engagement.
Overview
3
3
years of professional experience
Work History
Caregiver
Right at Home In-Home Care
03.2025 - Current
- Provided personalized care and support to clients, ensuring comfort and safety in daily activities.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with mobility, personal hygiene, and medication management to enhance quality of life.
Learning Ambassador
Amazon
11.2024 - 01.2026
- Facilitated onboarding sessions for new employees, enhancing their understanding of Amazon's learning culture.
- Coordinated logistics for workshops and seminars, optimizing resource allocation and participation rates.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Front Desk Associate
AFC Urgent Care
09.2023 - 11.2024
- Greeted and assisted patients, ensuring a welcoming environment at front desk.
- Managed patient check-in and check-out processes, promoting efficient workflow.
- Scheduled appointments using electronic health record systems to enhance operational efficiency.
- Verified insurance information, reducing discrepancies and improving billing accuracy.
Education
Bachelor of Science - Health Services Management
Norfolk State University
Norfolk, VA12.2026
Skills
- Medical Front Office Operations
- Medical Documentation
- HIPAA Awareness
- Problem-solving
- Critical Thinking
- Team Collaboration
- Customer Service
- Communication (written and verbal)
- Computer Literacy
- Time management
- Elderly care
Affiliations
- Vice President, Health Services Management Student Association
- Norfolk State University Student Health Ambassador
- Peer Mentor with Spartan Generals
- National Society of Allied Health (Beta Chapter)
- National Society of Leadership and Success Scholar
- W.E.B. Du Bois Sociology Club
- NAACP Health Committee
Timeline
Caregiver
Right at Home In-Home Care
03.2025 - Current
Learning Ambassador
Amazon
11.2024 - 01.2026
Front Desk Associate
AFC Urgent Care
09.2023 - 11.2024
Bachelor of Science - Health Services Management
Norfolk State University