Makayla Lee
Baltimore,MD
Summary
Proven Patient Access Associate with a track record of enhancing patient satisfaction and maintaining HIPAA compliance at Northwest hospital . Excelled in resolving billing discrepancies and verifying insurance with a blend of strong empathy and effective communication skills. Achieved significant improvements in patient check-in efficiency and customer service quality, demonstrating a commitment to excellence and patient confidentiality. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
year of professional experience
Work History
Patient Access Associate
Nic Weaver
Northwest Hospital
12.2022 - 05.2023
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
Receptionist
Ms.Mary
Sinai Hospital
07.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Randallstown High
Randallstown, MD06.2023
Skills
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
- Customer Service
- Patient check-in
- System Updating
- Verbal and written communication
- Customer and client relations
- Scheduling
- Call Answering and Routing
Timeline
Patient Access Associate
Nic Weaver
12.2022 - 05.2023
Receptionist
Ms.Mary
07.2022 - 11.2022
High School Diploma -
Randallstown High