MaKayla Savage
McMinnville,TN
Summary
Dynamic cosmetologist with a proven track record at Self, enhancing client satisfaction through personalized services and effective communication. Skilled in upselling and social media promotion, I fostered a loyal clientele and increased salon revenue. Committed to excellence, I stay current with trends and manage time properly.
Overview
14
14
years of professional experience
Work History
Cosmetologist
Self
McMinnville, TN
05.2014 - Current
- Provided personalized hair and makeup services to diverse clientele, enhancing client satisfaction.
- Developed and maintained strong client relationships through effective communication and consultation techniques.
- Executed a wide range of beauty treatments, including haircuts, coloring, and styling, ensuring high-quality results.
- Mentored junior cosmetologists in advanced techniques and best practices for service delivery.
- Stayed current with industry trends by participating in workshops and training sessions on new products and techniques.
- Analyzed client feedback to refine service offerings and improve overall customer experience continually.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
- Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Bank Teller
First National Bank of Middle Tennessee
McMinnville, TN
01.2012 - 08.2016
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Educated clients on banking products, promoting services that met their financial needs.
- Collaborated with team members to streamline cash handling procedures, improving operational efficiency.
Education
Cosmetologist - Cosmetology
Georgia Career Institute
McMinnville, TN 04.2014
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Scheduling appointments
Clear communication
Customer consultation
Product knowledge
Social media promotion
Decision-making
Sales and upselling
Cosmetology
Reflective listening
Physical strength
Salon management
Administrative procedures
Timeline
Cosmetologist
Self
05.2014 - Current
Bank Teller
First National Bank of Middle Tennessee
01.2012 - 08.2016
Cosmetologist - Cosmetology
Georgia Career Institute