Makayla Littell
Walker,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Certified Alarms
Denham Springs, LA
05.2022 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Server
Waffel House
Denham Springs, LA
02.2021 - 03.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
Walker High School
Walker, LA05-2022
Skills
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Typing proficiency
Timeline
Customer Service Representative
Certified Alarms
05.2022 - Current
Server
Waffel House
02.2021 - 03.2022
High School Diploma -
Walker High School
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