Makayla Lowery
Boone,NC
Summary
Compassionate Shelter Assistant skilled in effective communication and crisis management. Proven ability to create supportive environments while enhancing operational efficiency and maintaining accurate records.
Overview
6
6
years of professional experience
Work History
Shelter Assistant
Hospitality House of Northwest North Carolina
08.2025 - Current
- Assisted clients in accessing shelter services and resources, ensuring a supportive environment.
- Coordinated intake processes, collecting information and assessing client needs efficiently.
- Maintained cleanliness and organization of shelter facilities, fostering a welcoming atmosphere for residents.
- Collaborated with team members to implement safety protocols, enhancing overall operational effectiveness.
- Documented client interactions and progress accurately, contributing to effective case management practices.
- Monitored security measures at the facility, maintaining a secure environment for staff and clients alike.
- Maintained accurate records of client interactions, enabling informed decision-making by case managers and other professionals involved in their care.
Package Handler
Tuesday Morning
05.2022 - 08.2023
- Coordinated package sorting to enhance operational efficiency within warehouse environment.
- Operated material handling equipment for safe and timely movement of goods.
- Inspected incoming shipments for accuracy and damage, ensuring quality control standards met.
- Assisted in inventory management through accurate tracking and reporting of stock levels.
Plant Nursery Worker
Lowe's Bayshore Plant Nursery
05.2020 - 08.2023
- Operated irrigation systems and monitored water levels for healthy plant development.
- Assisted customers in selecting plants, providing expert advice on care and maintenance.
- Coordinated delivery schedules for incoming plants, optimizing logistics and storage space.
- Developed visually appealing displays to enhance customer engagement and sales opportunities.
Dog Daycare Attendant
Dogwood Acres Pet Retreat
06.2020 - 08.2021
- Supervised daily activities of dogs, ensuring safety and engagement in a stimulating environment.
- Administered basic grooming services, maintaining hygiene and comfort for all pets.
- Monitored health and behavior of dogs, reporting any concerns to management promptly.
- Developed and implemented enrichment activities, enhancing overall pet wellbeing and socialization.
- Trained new staff on protocols for dog care and safety procedures, fostering teamwork and consistency.
- Streamlined feeding schedules and routines, improving operational efficiency within daycare operations.
- Coordinated playgroups based on size and temperament, promoting positive interactions among pets.
Restaurant Hostess
Annie's Steakhouse
12.2019 - 05.2021
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation system, coordinating guest flow during peak hours to minimize wait times.
- Trained new staff on hosting procedures and restaurant protocols to maintain service quality standards.
- Collaborated with kitchen and serving staff to communicate guest needs and enhance efficiency.
Education
Associate of Science - Sociology
Appalachian State University
Boone, NC05-2026
Skills
- Shelter operations
- Animal care expertise
- Stress management strategies
- Communication and interpersonal skills
- Record keeping efficiency
- Excellent communication
- Organizational skills
- Crisis management
- Conflict resolution strategies
- First aid and CPR training
- Teamwork and collaboration
- Customer service
Timeline
Shelter Assistant
Hospitality House of Northwest North Carolina
08.2025 - Current
Package Handler
Tuesday Morning
05.2022 - 08.2023
Dog Daycare Attendant
Dogwood Acres Pet Retreat
06.2020 - 08.2021
Plant Nursery Worker
Lowe's Bayshore Plant Nursery
05.2020 - 08.2023
Restaurant Hostess
Annie's Steakhouse
12.2019 - 05.2021
Associate of Science - Sociology
Appalachian State University