Melissa Campos
Denver,CO
Summary
Dynamic professional with extensive experience at Catholic Charities, excelling in shelter operations and crisis management. Proven ability to enhance client well-being through compassionate support and effective communication. Skilled in documentation and data confidentiality, ensuring compliance and informed decision-making. Committed to teamwork and fostering a safe environment for diverse populations.
Developed strong interpersonal and organizational skills in supportive, community-focused environment, seeking to transition into new field. Demonstrated ability to provide compassionate support and maintain clean, safe space. Looking to leverage these transferable skills in new and dynamic role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shelter Assistant
Catholic Charities
Denver, CO
04.2024 - Current
- Provided direct support to clients navigating shelter services and resources.
- Assisted with intake procedures, ensuring accurate documentation of client information.
- Collaborated with staff to maintain a safe and supportive environment for all clients.
- Maintained accurate records of client interactions, enabling informed decision-making by case managers and other professionals involved in their care.
- Enhanced client well-being by providing compassionate care and support in a shelter environment.
- Supported daily emergency shelter operations.
- Coordinate with partner agencies.
- Assisted with incident reporting and operational communication.
Emergency Service Worker
City & County of Denver
Denver, CO
10.2023 - 03.2024
- Maintained cleanliness and organization of public spaces through regular inspections and proactive maintenance.
- Assisted in training new staff on operational procedures and safety protocols to enhance team efficiency.
- Utilized problem-solving skills to address complex customer needs effectively.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Maintained compliance documentation
- Coordinated emergency services and referrals.
Office Assistant
South Coast Water
Santa Ana, CA
01.2023 - 05.2023
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Assisted in maintaining office supplies inventory, improving procurement processes for cost efficiency.
- Reviewed customer accounts for discrepancies and escalated billing issues to compliance lead.
- Managed front desk operations, appointment scheduling, and customer inquires.
Patient Registry Clerk
Edward’s Lifesciences
Irvine, CA
03.2022 - 07.2022
- Managed patient registrations and maintained accurate records in compliance with healthcare regulations.
- Processed insurance verifications and coordinated billing inquiries to ensure timely reimbursement.
- Utilized electronic health record (EHR) systems for data entry and retrieval of patient information.
- Communicated with clinical partners to ensure accurate records and medical device documentation.
- Entered, verified, and updated sensitive patient information in the registry system.
Education
Bachelor of Science - Healthcare Administration
University of Arizona
Tucson, AZMaster of Science - Emergency Management
Jacksonville State University
Jacksonville, Alabama, AL01-2027
Skills
- Shelter operations
- Compassion and empathy
- Communication and interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Verbal and written communication
- Decision-making
- Analytical thinking
- Conflict resolution
- Employee training
- Goal setting
- Professionalism
- Policy understanding
- Interpersonal communication
- Time management abilities
- Data confidentiality
- Microsoft office
- Adaptability and flexibility
- Active listening
Accomplishments
Help Save A Life Reward
Successfully responded to a critical medical emergency, following established emergency response procedures and coordinating care that helped save an individual's life.
Certification
IS-100.c: Introduction to Incident Command System (ICS-100)-FEMA
IS-200.c: Basic Incident Command System (ICS-200)-FEMA
Core Humanitarian Essentials-DisasterReady
Project Management Essentials Certificate-DisasterReady
Nonviolent Crisis Intervention
Suicide Prevention & Awareness
Anti-Harassment & Workplace Conduct
Trauma-Informed Practices (TIP) 2.0 Training
Languages
Spanish
Professional Working
Additional Information
Operations coordinator or progrprogram coordinator
Timeline
Shelter Assistant
Catholic Charities
04.2024 - Current
Emergency Service Worker
City & County of Denver
10.2023 - 03.2024
Office Assistant
South Coast Water
01.2023 - 05.2023
Patient Registry Clerk
Edward’s Lifesciences
03.2022 - 07.2022
Bachelor of Science - Healthcare Administration
University of Arizona
Master of Science - Emergency Management
Jacksonville State University