Makayla Mack
Titusville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Kennedy Space Center
Deleware North
Space Commerce Way, Merritt Island, FL 32953
06.2022 - Current
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
- Developed custom space planning solutions for clients with unique requirements or restrictions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Associate of Arts - Political Science
Eastern Florida State College
Titusville, FL05.2025
Skills
- Cash Handling
- Product Restocking
- Product Recommendations
- POS Systems
- Cash Register Operation
- Customer Assistance
- Customer Service
- Payment Processing
- Time Management Skills
- Money Handling
- POS System Operations
- Complex Problem-Solving
- Identification Checks
Basic Spanish Skills
I Can speak and listen to Spanish conversationally, but not fluently.
Languages
Spanish
Limited Working
Timeline
Kennedy Space Center
Deleware North
06.2022 - Current
Associate of Arts - Political Science
Eastern Florida State College