Makayla Ott
U.S. Army
Aberdeen,SD
10
years of professional experience
Certifications: BLS, CJIS, NCIC, CTO, EMD, 911 Basic Telecommunication Course
• 2024 Life Saving Award Recipient
• 2026 National Recognition - Sunshine Dispatcher
Work History
Shift Supervisor - CTO - 911 Dispatcher
4 Years 11 Months- Monitored 911 traffic, prioritized emergency requests, and escalated incidents according to protocol.
- Trained new dispatchers on procedures, equipment, and quality expectations for accurate performance.
- Supported personnel with real-time guidance on CAD usage, radio procedures, and response protocols.
- Communicated with law enforcement, fire, and medical units to relay critical information quickly and clearly.
South Dakota Army National Guard
10 Years 1 Month- Operated tactical and transport vehicles to move personnel, supplies, and equipment safely.
- Inspected vehicles before and after missions to identify mechanical issues and safety risks.
- Maintained accurate dispatch, mileage, and cargo documentation for accountability.
- Trained junior drivers on vehicle checks, preventive maintenance, and route discipline.
Registered Behavior Technician
2 Years 6 Months- Implemented behavior intervention plans with consistency across home, school, and clinic sessions.
- Collected accurate behavior data to support treatment adjustments and progress tracking.
- Reinforced positive behaviors using evidence-based ABA techniques and individualized prompting strategies.
Education
High School Diploma
Skills
Works Well Under Pressure
Active listening
Typing speed
Stress tolerance
Decision-making
Timeline
Shift Supervisor - CTO - 911 Dispatcher
Brown County Communications
10.2021 - CurrentRead More
Registered Behavior Technician
Behavior Care Specialists
04.2019 - 10.2021Read More
South Dakota Army National Guard
U.S. Army
08.2016 - CurrentRead More
Aberdeen Central High School
High School Diploma
Read More