Patrick Considine
Nantucket,MA
Summary
I am a dedicated 911 Dispatcher offering nine years of related experience. Very familiar with managing emotions and staying clear-headed under pressure. Have completed extensive training in telecommunications, E911 and many other areas noted below. I am a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy. In 2023, I was promoted to the temporary Assistant Public Safety Communications Supervisor and have been actively working side by side with the Communications Supervisor. My goal is to obtain this full-time position that offers professional challenges while utilizing my interpersonal skills, training, problem-solving skills all while improving the Communications Department.
Overview
18
18
years of professional experience
Work History
911 Dispatcher/Temporary Assistant Supervisor
Town Of Nantucket
07.2015 - Current
- Over the past nine years, I have been certified and maintained the following certifications to perform my duties: CPR, EMD (Emergency Medical Dispatch), APCO (Association of Public-Safety Communications Officials), E-911 Administrator, CJIS ( Criminal Justice Information Services), CJIS Openfox/NCIC and CAD (computer aided dispatch).
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations. Created an Employee Developmental Program (EDP) to ensure all new hires are properly trained, educated and ready to go live as a dispatcher.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Managed and maintained the Communications 24/7/365 schedule for the past five years.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Actively involved with our mental health mobile crisis team, Fairwinds to ensure our callers are receiving the best response they can get.
- Represented the Communications Department in the police chief's monthly labor/workforce meetings to ensure the department was operating at full capacity.
- Since 2016, I have been a member of LIUNA's contract negotiating team. We have successfully signed off on three MOA's since joining the team.
Supervisor/Bartender
The Muse
04.2006 - Current
- Responsible for the daily operations of the establishment which includes but not limited too: hiring/training employees, scheduling, inventory, ordering and maintaining all the proper certifications
- TIPS (Training and Interventions Procedures for Alcohol Servers )certified
- Crowd Manager certified required by the Nantucket Fire Department. Crowd manager is responsible for paths of egress, does not exceed occupancy limit, audible announcements, installing/maintaining fire alarms/sprinklers and completing fire and building safety checklists.
- ServeSafe certified
- Approved manual choking training certified
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Science - Business Management/Marketing
Westfield State College
Westfield, Ma 05.2003
Skills
- Dependable and Responsible
- Computer Skills
- Good Judgment
- Coaching and Mentoring
- Stress Tolerance
- Team Leadership
- Works Well Under Pressure
- Prioritizing Situations
- Active Listening
- Typing Speed
Timeline
911 Dispatcher/Temporary Assistant Supervisor
Town Of Nantucket
07.2015 - Current
Supervisor/Bartender
The Muse
04.2006 - Current
Bachelor of Science - Business Management/Marketing
Westfield State College
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