Makayla Martinez
Houston
Summary
Service-oriented professional with deep roots in passenger care and support, excelling in high-pressure environments where efficient task completion is paramount. Possess specialized skills in emergency response preparedness, conflict resolution, and cultural sensitivity, ensuring passenger safety and satisfaction. Thrive using empathy, communication, and problem-solving to enhance travel experiences for all.
Overview
5
5
years of professional experience
Work History
Wheelchair Agent
UNIFI Service
houston
06.2024 - Current
- Assisted passengers with mobility challenges at airport terminals.
- Operated wheelchair equipment to ensure efficient transport of passengers.
- Coordinated with airline staff to manage passenger needs effectively.
- Provided excellent customer service while addressing passenger inquiries.
- Greeted customers, answered questions and discussed services.
- Resolved customer complaints regarding product performance or service issues in a timely manner.
- Trained new staff on wheelchair assistance procedures.
- Assisted customers with baggage claims.
- Helped customers enter airplane, locate seat and stow luggage.
- Aided customers with TSA checkpoint screenings.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Responded to emergencies, providing first aid and CPR with speed and skill.
Sales Associate
Stripes Convenience Store
Houston
04.2021 - 12.2022
- Prepared and organized merchandise for display on sales floor.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and order in store environment.
- Processed transactions accurately at cash register.
- Assisted customers with product selections and inquiries daily.
- Operated cash register and processed transactions efficiently.
- Maintained store cleanliness and organized merchandise displays consistently.
- Trained new staff on store policies and customer service techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Education
Some College (No Degree) - Business
Houston Community College
Houston, TXSkills
- Effective communication
- Conflict resolution
- Problem solving
- Team collaboration
- Time management
- Professionalism and courtesy
- Safety awareness
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Wheelchair Agent
UNIFI Service
06.2024 - Current
Sales Associate
Stripes Convenience Store
04.2021 - 12.2022
Some College (No Degree) - Business
Houston Community College