MAKAYLA MATTHEWS
Oceanside,CA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Efficient Housekeeping Supervisor known for high productivity and completing tasks with precision. Specialize in staff management, quality control, and inventory management. Excel in communication, teamwork, and problem-solving to ensure peak operational efficiency and exceptional guest satisfaction.
Overview
16
16
years of professional experience
Work History
Front Office Manager
The Cassara Carlsbad
Carlsbad, California
07.2025 - Current
- Trained and supervised front desk staff on customer service protocols and procedures.
- Coordinated room assignments and special requests to enhance guest experiences.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Managed daily front office operations and staff scheduling.
- Oversaw guest check-in and check-out processes for efficiency.
Housekeeping Supervisor
HARRAHS RESORT SOUTHERN CALIFORNIA
San Diego, CA
10.2016 - 07.2025
- Ensures all team members follow hotel policies and procedures.
- Expedites and oversees special requests from the Front Desk.
- Monitors job performance daily.
- Resolved guest complaints quickly, effectively and tactfully.
- Implemented performance, quality and efficiency
- Maintained accurate inventory records and documents.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Assisted with auditing processes related to payroll.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Managed vendor relationships and negotiated contracts for optimal resource allocation.
Front Office Supervisor
SAN DIEGO MARRIOTT LA JOLLA
San Diego, CA
12.2013 - 10.2016
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Answered department telephone
- Resolved service-related problems in a timely manner.
- Updated team members about changes in hotel products, services, pricing and policies.
Sales Associate
MACY'S
San Diego, California
04.2010 - 11.2013
- Communicated all store initiatives and promotions to customers to generate return business.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
Associate of Arts - Hospitality
MiraCosta College
Oceanside, United States, CA01-2021
High School Diploma -
High Tech High International
San Diego, United States01-2010
Skills
- Time management
- Guest relations
- Effective communication
- Organizational skills
- Sales experience
- Exceptional communication skills
- Cash flow management
- Payroll administration
- Data entry
- Concierge duties
- Staff motivation and training
- Reservations and booking system experience
Timeline
Front Office Manager
The Cassara Carlsbad
07.2025 - Current
Housekeeping Supervisor
HARRAHS RESORT SOUTHERN CALIFORNIA
10.2016 - 07.2025
Front Office Supervisor
SAN DIEGO MARRIOTT LA JOLLA
12.2013 - 10.2016
Sales Associate
MACY'S
04.2010 - 11.2013
Associate of Arts - Hospitality
MiraCosta College
High School Diploma -
High Tech High International