MaKayla McCalla
Lakeland
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Bartow Ford. Proven ability to coordinate schedules and resolve delivery issues efficiently, while building lasting relationships. Adept at multitasking and problem-solving, ensuring seamless operations and customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Pickup and Delivery Coordinator
Bartow Ford
Bartow
08.2024 - Current
- Updated drivers on routes and resolved issues to maintain delivery efficiency.
- Collaborated with team members to resolve delivery discrepancies efficiently.
- Monitored delivery performance using tracking software and reporting tools.
- Assisted in onboarding new drivers and training on company protocols.
- Scheduled deliveries to optimize transportation timelines and meet customer expectations.
- Coordinated, distributed, and filed paperwork for each delivery.
- Resolved issues related to incorrect or damaged vehicles in a timely manner.
- Facilitated communication between departments and partners to streamline delivery operations.
Cashier/Rental Department
Bartow Ford Dealership
Bartow
07.2023 - 08.2024
- Being able to handle a fast pace working environment while being able to switch back and forth between different tasks.
- Being able to recognize repeating customers and building relationships also learning how to know what their needs/expectations are.
- Getting to work as a team and being able to help one another during rush hours.
Customer Service
Merlin Entertainment Group
- Able to approach different problems and making sure that the guest feels satisfied when they leave.
- Being able to listen to the guests’ problems and providing different options that I could do to help their situation.
- Having to be able to manage large crowds of people that are upset while helping the problems not escalate.
Education
Bachelor of Arts - Business Administration And Management
Polk State College
Winter Haven, FL05-2027
Associate of Arts - Business Administration
Polk State College
Winter Haven, FL05-2023
High school diploma -
Polk Collegiate High School
Winter Haven01-2023
Skills
- Strong work ethic
- Customer service
- Scheduling coordination
- Relationship building
- Team collaboration
- Active listening
- Endurance for long hours
- Standing capability
- Problem-solving skills
- Customer service expertise
- Adaptability to change
- Incident reporting
- Quality assurance
- Multitasking Abilities
Timeline
Pickup and Delivery Coordinator
Bartow Ford
08.2024 - Current
Cashier/Rental Department
Bartow Ford Dealership
07.2023 - 08.2024
Customer Service
Merlin Entertainment Group
Bachelor of Arts - Business Administration And Management
Polk State College
Associate of Arts - Business Administration
Polk State College
High school diploma -
Polk Collegiate High School