Makayla Mengs
Rochester
Summary
Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. I bring foundational understanding of customer service and operational tasks. I am ready to use and develop communication and organizational skills for your designated role.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
06.2025 - Current
- Assisted in selecting and packing grocery items for online orders.
- Maintained organization of inventory to ensure efficient order fulfillment.
- Communicated with team members to streamline delivery processes.
- Learned operational safety procedures and adhered to company standards.
- Supported customer service by addressing inquiries regarding orders and products.
House Cleaner
Cleaning Spaces
03.2025 - 06.2025
- Performed comprehensive cleaning tasks including dusting, vacuuming, and mopping for residential spaces.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Maintained high standards of cleanliness to enhance client satisfaction and comfort.
- Adapted quickly to different cleaning environments and client preferences with minimal supervision.
- Communicated effectively with clients to address specific cleaning requests or concerns promptly.
Receptionist
Massage Envy
11.2024 - 03.2025
- Managed front desk operations, ensuring a welcoming environment for clients and staff.
- Scheduled appointments efficiently using scheduling software, maximizing service availability.
- Answered phone inquiries professionally, providing information about services and promotions.
- Assisted in maintaining cleanliness and organization of reception area and treatment rooms.
- Supported marketing initiatives by distributing promotional materials to clients during visits.
- Maintained confidentiality of information regarding clients and company.
Lead Sandwich Maker
Subway
09.2022 - 01.2025
- Prepared high-quality sandwiches following standardized recipes and food safety protocols.
- Operated kitchen equipment efficiently, ensuring proper use and maintenance to enhance productivity.
- Collaborated with team members to streamline sandwich assembly processes, reducing wait times for customers.
- Trained new staff on sandwich preparation techniques and kitchen safety standards.
- Maintained cleanliness and organization of workstations, adhering to health regulations consistently.
- Assisted in inventory management by tracking ingredient supplies and minimizing waste.
Education
High School Diploma -
Charles D'Amico High School
Albion, NYAssociate of Science - Forensic Psychology
Monroe Community College
Rochester, NY08-2026
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Maintaining displays
- Food safety awareness
- Adaptability to change
- Customer service
- Attention to detail
- Planning and organization
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 8 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
English
Full Professional
Timeline
Online Grocery Associate
Walmart
06.2025 - Current
House Cleaner
Cleaning Spaces
03.2025 - 06.2025
Receptionist
Massage Envy
11.2024 - 03.2025
Lead Sandwich Maker
Subway
09.2022 - 01.2025
High School Diploma -
Charles D'Amico High School
Associate of Science - Forensic Psychology
Monroe Community College