Makayla Mickens
Terrytown,LA
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols.
Skilled Base Defense Operator bringing United States Army background and level-headed approach to crisis situations. Facilitates communication, coordinates responses and protects general public during natural and man-made disasters.
Offers analytical mindset and good planning abilities honed in challenging environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Mail Carrier
USPS
Mandeville, LA
01.2022 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Base Defense Operations Controller
U.S Army
New Orleans, LA
11.2020 - 10.2021
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Trained personnel in important first response procedures.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
- Developed strategic plans to warn, control and evacuate personnel and general public from critical zones.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
Wendys Restaurant
Slidell, LA
11.2017 - 09.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Northshore High School
Slidell, LA05.2019
Skills
- Address management system
- Planning and Coordination
- Good Telephone Etiquette
- Critical Thinking
- Problem-Solving
- Cash Handling
- Inventory Management
- Equipment Troubleshooting and Maintenance
- Active Listening
Additional Information
Hold a Secret Security Clearance
Timeline
Mail Carrier
USPS
01.2022 - Current
Base Defense Operations Controller
U.S Army
11.2020 - 10.2021
Crew Member
Wendys Restaurant
11.2017 - 09.2018
High School Diploma -
Northshore High School