Makayla Morris
West Hartford,CT
Summary
Highly skilled in customer service with valuable experience in hospitality. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient time and task management. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Waitress
Max Downtown
Hartford, Connecticut
12.2024 - Current
- Provided exceptional customer service in a high-paced, fine dining environment.
- Collaborated with event planning staff for execution of large scale events.
- Assisted in training new staff on restaurant procedures and standards.
- Resolved customer complaints with professionalism and care.
Marketing Intern
Broken Complex Record label
Los Angeles, California
11.2024 - 05.2025
- Assisted in developing social media content for marketing campaigns.
- Collaborated with artists to promote new releases through digital channels.
- Conducted market research to identify trends and audience preferences.
- Developed content and promotional materials for various campaigns.
Fundraiser
ActUp Theater
Hartford, CT
09.2024 - 12.2024
- Raised awareness and attracted donors through marketing campaigns.
- Developed promotional materials to increase awareness of
- Monitored fundraising progress and reported updates to the management team.
Lead Server
Hartford Flavor Cocktail Parlor
Hartford, CT
05.2024 - 12.2024
- Help devise and regulate standards of service for the newly opened restaurant.
- Leveraged POS system to receive and take guest orders and process payment.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Education
Bachelor of Arts - Performing Arts Management
University of Hartford
West Hartford, CT 08.2022 - 05.2025
Skills
- Attention to detail
- Effective communication
- Verbal and written communication
- Multitasking abilities
- Marketing materials development
- Donor engagement
- Market research
Accomplishments
- Academic and performance based scholarship
- Entrepreneurship award for “My Music Manager”- a conceptualized app for assisting independent musicians with legal and financial oversight to increase profits and maintain growth within their personal industries.
Timeline
Waitress
Max Downtown
12.2024 - Current
Marketing Intern
Broken Complex Record label
11.2024 - 05.2025
Fundraiser
ActUp Theater
09.2024 - 12.2024
Lead Server
Hartford Flavor Cocktail Parlor
05.2024 - 12.2024
Bachelor of Arts - Performing Arts Management
University of Hartford
08.2022 - 05.2025