MAKAYLA LOTT
Columbus,OH
Summary
MaKayla L. Lott, I have excellent listening and communication skills. I am CPR and first aid certified, I received a certificate of completion of an 100 hour phlebotomy class, and 40 hours of Phlebotomy clinicals. knowledge on operating telephones and computers.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Ensemble Health Partners
Chillicothe, OH
06.2023 - 11.2024
- Collaborated with clinical and administrative staff to meet patient needs.
- Screened patients for eligibility for state, local and federal assistance programs.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
Cashier
Rural King
Chillicothe, US
02.2021 - 05.2021
- Receiving payments and issuing receipts, gift, wrapping packages and keeping track of all cash and credit transactions
- Ensuring customers have an excellent customer service experience
Cook
Pleasant Valley shake shoppe
Chillicothe, US
05.2018 - 11.2018
- Plans, prepares, and cooks food items to ensure the highest quality service and experience for customers
- Help keep the kitchen organized and running efficiently
- Ensure proper food handling, sanitation and following food storage procedures
Education
Certificate of completion - Phlebotomy
Pickaway Ross Adult Education
Chillicothe, Ohio07.2022
High School Diploma - Health science
Pickaway Ross CTC
Chillicothe, Ohio05.2018
High School Diploma -
Southeastern
Londonderry, Ohio05.2018
Skills
- Skillful
- Experienced
- Co-payment collection
- Patient registration
- Medical terminology
- HIPAA compliance
- Healthcare software
Timeline
Patient Access Specialist
Ensemble Health Partners
06.2023 - 11.2024
Cashier
Rural King
02.2021 - 05.2021
Cook
Pleasant Valley shake shoppe
05.2018 - 11.2018
Certificate of completion - Phlebotomy
Pickaway Ross Adult Education
High School Diploma - Health science
Pickaway Ross CTC
High School Diploma -
Southeastern