Makayla Powers
Jackson,OHIO
Summary
Adept at customer service and leadership, I excelled in roles at Arch and Eddies Gathering House and Roosters Wings, enhancing guest experiences and team efficiency. Demonstrated strong multitasking and resilience, significantly improving service quality and customer satisfaction. My skills in greeting guests and addressing concerns set a high standard for hospitality excellence. I am always looking to push past my goals and excel at whatever situation I am put in.
Overview
5
5
years of professional experience
Work History
Waitress
Arch and Eddies Gathering House
04.2023 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
Roosters Wings
05.2020 - 09.2021
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Provided patrons with estimated waiting times during peak service hours.
Education
University of Rio Grande
Rio Grande, OH05.2022
High School Diploma -
Jackson High School
Jackson, OH05.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Resilience in tough situations
- Showing care to customers concerns
- Leadership in difficult situations
Timeline
Waitress
Arch and Eddies Gathering House
04.2023 - Current
Hostess
Roosters Wings
05.2020 - 09.2021
University of Rio Grande
High School Diploma -
Jackson High School
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