Makayla Protsenko
Vancouver,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Asset Protection Specialist
Fred Meyer
09.2022 - Current
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
- Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Assisted in the recovery of stolen merchandise by coordinating efforts with other retail stores in the area, strengthening partnerships within the community.
Receptionist/Social Media Manager
720 Auto Detailing
03.2020 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Call Center Representative
Dick Hannah
06.2016 - 11.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Prairie High School
Vancouver, WA06.2014
Skills
- Upselling Services
- Scheduling
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
Timeline
Asset Protection Specialist
Fred Meyer
09.2022 - Current
Receptionist/Social Media Manager
720 Auto Detailing
03.2020 - 07.2023
Call Center Representative
Dick Hannah
06.2016 - 11.2018
High School Diploma -
Prairie High School