Makayla Stallings
Truist Bank
Henderson,NC
10
years of professional experience
Dynamic professional with extensive experience at Truist Bank, excelling in branch operations and cash handling. Proven ability to enhance customer satisfaction through personalized service and effective conflict resolution. Skilled in electronic funds transfer and adept at assessing customer needs, driving results in a fast-paced environment.
Work History
Universal Banker
2 Years 1 Month- Assisted customers with account inquiries and transactions, ensuring high levels of service and satisfaction.
- Collaborated with team members to streamline operational procedures, enhancing workflow efficiency.
- Educated clients on banking products, helping them make informed financial decisions for their needs.
- Resolved customer issues promptly, fostering trust and long-term relationships with clients.
- Led initiatives to enhance digital banking services, resulting in improved user experience for clients.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Cosmetologist
9 Years 1 Month- Provided personalized consultations to assess client needs and recommend appropriate services.
- Executed a variety of hair cutting, coloring, and styling techniques to achieve desired results.
- Maintained knowledge of current trends in beauty and wellness to enhance service offerings.
- Trained junior staff on product application and customer service best practices for improved client satisfaction.
- Built long-term relationships with clients through exceptional service delivery and follow-up care recommendations.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Receptionist
11 Months- Managed multi-line phone system, directing calls to appropriate departments.
- Coordinated patient appointments, ensuring streamlined scheduling and effective communication.
- Maintained organized front desk operations, enhancing patient experience through efficient service.
- Assisted in processing patient registrations, verifying insurance information for accuracy.
Education
Cosmetology
High School Diploma
Skills
Branch operations
Cash handling proficiency
Electronic funds transfer
Customer needs assessment
Payment processing
Check processing
Customer service
Timeline
Universal Banker
Truist Bank
08.2024 - CurrentRead More
Cosmetologist
Steel Magnolias Salon
05.2017 - 06.2026Read More
Receptionist
Maria Parham Health
03.2016 - 02.2017Read More
Vance Granville
Cosmetology
Read More
Northern Vance High School
High School Diploma
Read More