Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

MAKAYLA READNOUR

Mount Vernon,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 7 years experience in training and management. Applied my knowledge in leadership to becomes a leader in the pod in terms of metrics, quality, point solutions and dependability. Willingness to take on added responsibilities to meet team goals.

Work History

Leadership Development

Time Spent- 30%
  • Completes required assigned coursework along with 133 voluntary courses
  • Supports PM and APM with tasks left after a employee leaves
  • Assists PM with OBC sent to her by the client team
  • Shares knowledge about other clients experienced through working late night
  • Completes special projects such as TPA emails

Role Model Performance

Time Spent: 40%
  • Extensive knowledge of clients in my division as well as all the clients in the company
  • Provides exceptional customer service and demonstrates top care coordination
  • Receives excellent NPS
  • One of the top performers in the pod for point solutions
  • Maintenances at or above the goal for quality and metrics

Leadership and Coaching

Time Spent: 30%
  • Observes and provides coaching- Chairside with new PSRs in pod cultivation
  • Assists PSRs by answering questions in pod teams chat, late night chat and in person
  • Support fellow PSRs with tasks when they have been out of office for an extended period
  • Assists EPSR with urgent or important OBC that they are unable to make
  • Teaches PSRs quirks about plans that they are not used to seeing
  • Created 2 teaching presentations on how to manage tasks and how to use Quantum U
  • Created 3 team building lessons to increase team communication in the pod

Education

Mechanical Engineering And Business Management

Arizona State University
01.2027

Mechanical Engineering

Central Ohio Technical College
Newark, OH
01.2022

High School Diploma -

Centerburg High School
Centerburg, OH
05.2019

Skills

  • Organized
  • Great leadership traits
  • Creative and efficient
  • Effective teamwork
  • Strong verbal communication skills
  • Critical thinking
  • Customer Service
  • Problem Solving
  • Resourcefulness
  • Task Management- keeps task at or below 5

Accomplishments

    Quantum U- Voluntary Courses- Completed all suggested courses for Team Leads, APM and PM. A total of 133 courses completed. See attached transcript



    Strengths Finder 2.0 - Top 5 Strengths Identified

    1. Restorative (Executing)

    2. Input (Strategic Thinking)

    3. Empathy (Relationship Building)

    4. Relator (Relationship Building)

    5. Achiever (Executing)



    Volunteer Work

    Active volunteer with:

  • Columbus Saints- Founded to teach music to underprivileged kids to get them into college
  • Lifeline of Ohio
  • Golf Not Guns
  • Jacque Cordle Children's Fund
  • United Service Organization (USO)

Timeline

Leadership Development

Time Spent- 30%

Role Model Performance

Time Spent: 40%

Leadership and Coaching

Time Spent: 30%

Mechanical Engineering And Business Management

Arizona State University

Mechanical Engineering

Central Ohio Technical College

High School Diploma -

Centerburg High School
MAKAYLA READNOUR