Makayla Reckart
Barrackville
Summary
Dynamic Shift Manager with proven expertise at McDonald's, excelling in employee training and customer service. Enhanced team performance through effective delegation and problem-solving, while ensuring compliance with safety protocols. Recognized for fostering a collaborative work environment and maintaining high standards of cleanliness, contributing to operational success.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Kitchen Lead
Cheddars Scratch Kitchen
06.2021 - 05.2023
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
Team Member
Burger King
09.2020 - 05.2021
Education
North Marion
Farmington, Wv05.2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
Timeline
Shift Manager
McDonald's
06.2023 - Current
Kitchen Lead
Cheddars Scratch Kitchen
06.2021 - 05.2023
Team Member
Burger King
09.2020 - 05.2021
North Marion
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