Makayla Richert
Bonner Springs,KS
Summary
Highly organized individual with experience in patient care coordination and administrative support. Proven ability to manage multiple tasks efficiently while maintaining social perceptiveness and a focus on improving operational processes.
Overview
12
12
years of professional experience
Work History
Lead Patient Care Coordinator
American Hearing + Audiology
Gladstone, MO
04.2022 - Current
- Acts as the primary liaison between patients and medical staff, educating them on treatment products, assisting with paperwork, and ensuring smooth follow-ups.
- Oversees every day operations, including patient scheduling, managing office supplies, maintaining equipment, and implementing company policies.
- Manages office flow, verifies insurance benefits, calculates patient balances, enters invoices and processes payments.
- Accurately maintains confidential electronic medical records (EMR) and ensures compliance with HIPAA and other state/federal regulations.
- Resolves patient issues, offers support, and ensures a positive, high-quality patient and PCC experience.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Developed strong relationships with external vendors and suppliers to secure necessary resources at competitive prices.
Lounge Receptionist/Bartender
Scissors & Scotch Olathe Pointe
Olathe, KS
11.2022 - 04.2023
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Greeted incoming guests and directed individuals to correct meeting spaces.
- Crafted and served cocktails, ensuring high-quality presentation and customer satisfaction.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Assisted in managing inventory levels, tracking supplies for optimal stock availability.
- Developed cocktail specials based on seasonal ingredients, driving customer interest and sales growth.
Lead Early Preschool Teacher
LIFE Childcare and Preschool
Tonganoxie, KS
07.2014 - 2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Supervised classroom activities, ensuring adherence to safety and educational standards.
- Collaborated with parents to support child development and address individual needs.
- Evaluated program effectiveness, making strategic recommendations for curriculum enhancements.
- Ensured safety and well-being of all students by implementing appropriate classroom management strategies and addressing any behavioral issues promptly.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
Education
High School Diploma -
Tonganoxie High School
Tonganoxie, Kansas05-2014
Skills
- Organization
- Records management and data entry
- Care prioritization
- Social perceptiveness
- Administrative support
- Verbal and written communication
- Multitasking
- Computer/Telephone operations
Timeline
Lounge Receptionist/Bartender
Scissors & Scotch Olathe Pointe
11.2022 - 04.2023
Lead Patient Care Coordinator
American Hearing + Audiology
04.2022 - Current
Lead Early Preschool Teacher
LIFE Childcare and Preschool
07.2014 - 2022
High School Diploma -
Tonganoxie High School