Makayla Ridley
North Little Rock,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
Little Rock, Arkansas
10.2024 - Current
- Resolved customer inquiries promptly via phone and email channels.
- Leveraged active listening to clarify customer needs and de-escalate conflicts effectively.
- Documented and tracked customer issues in CRM, enabling timely resolutions.
- Surpassed performance and quality standards, contributing to overall customer satisfaction and support goals.
- Performed clerical and administrative tasks to streamline on-site support operations.
- Maintained accurate accounts and records to streamline operations.
Patient Access Specialist III
Continuum Global Solutions
11.2022 - 10.2024
- Interviewed patients to analyze eligibility for Medicaid and hospital charity programs, facilitating access to necessary healthcare services.
- Verify patient's insurance eligibility and other pertinent information according to HIPAA regulations and hospital policies.
- Obtain accurate and detailed diagnostic, demographic and financial information for patients requesting emergency hospital services.
- Obtained detailed diagnostic, demographic, and financial information for patients seeking emergency hospital services, ensuring compliance with hospital protocols.
- Interview patients and conduct an analysis of potential eligibility for Medicaid and hospital charity programs.
- Addressed patient needs by adhering to regulatory and hospital standards, enhancing patient experience and support during access processes.
- Managed time effectively and multitasked to navigate challenges in administrative and clinical settings.
- Performed remote work duties to maintain continuity of patient access services.
Customer Service Representative
AT&T
Little Rock, AR
08.2020 - 11.2022
- Ability to drive positive customer experience through interacting with customers face to face
- Provide accurate product knowledge to meet the needs of individual consumers
- Maintained customer relationships throughout entire service opt-in process
- Provided insights and options to potential customers, comparing local competitors to facilitate informed decision-making
- Execute customer-facing promotional offerings within their assigned region
- Communicated sales trends to customer service team, supporting revenue growth across company and team
- Introduced creative ideas to customer service team, improving service quality for customers and clients
- Continuously improve through feedback and coaching
Education
Associate of Office Administration -
Pulaski Technical College
North Little Rock, AR 05.2026 - 09.2026
North Little Rock High School
North Little Rock, ARSkills
- Insurance verification
- Patient information management
- Data management
- Customer health knowledge
- Scheduling
- Time management
- Customer service
- Communication skills
- Attention to detail
References
References available upon request.
Timeline
Associate of Office Administration -
Pulaski Technical College
05.2026 - 09.2026
Customer Service Representative
Arise Virtual Solutions Inc.
10.2024 - Current
Patient Access Specialist III
Continuum Global Solutions
11.2022 - 10.2024
Customer Service Representative
AT&T
08.2020 - 11.2022
North Little Rock High School