Makayla Shack
Sparks,NV
Summary
Highly-motivated employee with desire to take on new challenges and provide the resources and support to allow people to get the help they need. Strong worth ethic, adaptability and exceptional interpersonal/communication skills. Great at working effectively and multitasking. Looking to expand my skills and knowledge with public services and support and advocating for the best interest of all clients.
Overview
10
10
years of professional experience
Work History
Appointment Coordinator
Sierra Smiles Dentistry
04.2023 - 11.2023
- Answered over 1,000 calls a month.
- Greet and welcome patients, answer all phones, schedule appointments, manage patient inquiries, verify insurance, collect payments, transfer records, handle mail faxes and emails, complete all office duties.
- Scheduled appointments for customers in person or over telephone.
- Called and rescheduled appointments for clients.
- Assessed customer needs and responded to customer emails and calls.
- Directed telephone calls to appropriate parties.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Generated department orders and accompanying documentation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Home Care Worker
Stay At Home Mom
03.2016 - 04.2023
- I gave myself time to complete school.
- Home schooled my kids everyday.
- Fulfill every need outside of work.
Barista/Server
Peppermill Resort And Spa
06.2015 - 06.2016
- Provided outstanding service to a high volume of daily customers.
Certified Lifeguard
Grand Sierra Resort and Casino
03.2014 - 03.2015
- Watched over swimmers and maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Education
Some College (No Degree) - Dental Hygiene
Truckee Meadows Community College
Reno, NVDental Assistant Certification - Dental Assisting
Assist To Succeed
Reno, NV11.2022
Skills
- Multitasking
- Reliable & trustworthy
- Coordination skills
- Good work ethic
- Organizational skills
- Customer service
- Active listening
- Patient satisfaction
- Software Expertise
- Workflow Management
- Appointment Management
- Professional Telephone Demeanor
Timeline
Appointment Coordinator
Sierra Smiles Dentistry
04.2023 - 11.2023
Home Care Worker
Stay At Home Mom
03.2016 - 04.2023
Barista/Server
Peppermill Resort And Spa
06.2015 - 06.2016
Certified Lifeguard
Grand Sierra Resort and Casino
03.2014 - 03.2015
Some College (No Degree) - Dental Hygiene
Truckee Meadows Community College
Dental Assistant Certification - Dental Assisting
Assist To Succeed
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