Alia Rosales
Las Vegas,NV
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Office Receptionist
Little Smiles Pediatric Dentistry
10.2023 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Retail Sales Associate Cashier
Locker Room by Lids
04.2022 - 10.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Desert Oasis Highschool
6600 W Erie Ave 05.2023
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Time Management
- Building Relationships
- Cash Handling
- Document Control
- Office Organization
- Customer Service
- Issue handling
- Scheduling appointments
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Office Receptionist
Little Smiles Pediatric Dentistry
10.2023 - Current
Retail Sales Associate Cashier
Locker Room by Lids
04.2022 - 10.2023
High School Diploma -
Desert Oasis Highschool
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