Makayla Sheldon
Gowen
Summary
Developed key skills in high-volume restaurant environment, including effective communication and time management. Seeking to transition into new field, leveraging strong organizational abilities and customer service expertise. Focused on adapting these skills to drive success in any new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Runner
Brick Haus Brews
09.2024 - 03.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Continuously kept up with the kitchen and made sure the areas were clean and ready to use by anyone who needed it.
Waitress Trainer
The Shack
03.2023 - 07.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Education
No Degree - General Studies
Link Learning High School
Howard City, MI07-2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Problem-solving
- Flexible schedule
- Cleanliness
- Cash handling
- Cleaning and sanitizing
Certification
- OSHA certification- 10 hour General Industry
Timeline
Food Runner
Brick Haus Brews
09.2024 - 03.2025
Waitress Trainer
The Shack
03.2023 - 07.2023
No Degree - General Studies
Link Learning High School
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