Makayla Smith
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Eligibility Research Representative
American Specialty Health
Fort Worth, TX
11.2020 - Current
- 3 years of experience as Eligibility Research Representative at American Specialty Health, verifying patients' insurance coverage
- Proficient in using insurance databases and systems to accurately determine patients' eligibility
- Collaborated with various departments to resolve eligibility-related issues and ensure timely billing and reimbursement
- Streamlined workflow for faster application processing, resulting in improved turnaround times. Received Outstanding Employee Award for maintaining 100% quality metrics 6 months in a row.
- Trained new Eligibility Representatives on best practices, contributing to overall team efficiency and success
- Managed high-volume caseloads while maintaining strict adherence to privacy regulation and confidentiality protocols.
- Started as a temporary employee and was hired full time within 90 days. Promoted to a higher position within a year of being a full time employee.
Crew Member
McDonald's
Fort Worth, TX
05.2018 - 11.2020
- Resolved customer complaints in a professional manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Organized and restocked supplies to support operations and team productivity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Received award for providing great customer service and creating a positive outlook on the company.
Education
Bachelor of Science - Finance
Louisiana State University
01-2025
Associate of Arts - General Studies
Tarrant County College
05-2022
Skills
- Attention to Detail
- Adaptability
- Professionalism
- Proficiency in Microsoft
- Time Management
- Multitasking
- Cross-functional Collaboration
- Strategic Planning
Timeline
Eligibility Research Representative
American Specialty Health
11.2020 - Current
Crew Member
McDonald's
05.2018 - 11.2020
Bachelor of Science - Finance
Louisiana State University
Associate of Arts - General Studies
Tarrant County College
Similar Profiles
Kimberley ReynoldsKimberley Reynolds
Manager–Editorial at AMERICAN SPECIALTY HEALTHManager–Editorial at AMERICAN SPECIALTY HEALTH
Diana VazquezDiana Vazquez
Administrative Support Analyst at American Specialty HealthAdministrative Support Analyst at American Specialty Health
Johnathan JohnsonJohnathan Johnson
Clinical Network Field Recruiter at American Specialty HealthClinical Network Field Recruiter at American Specialty Health
Xavier KirolosXavier Kirolos
Customer Service Representative at American Specialty HealthCustomer Service Representative at American Specialty Health
Nicolette StoneNicolette Stone
Caregiver at 24 Hour HomecareCaregiver at 24 Hour Homecare