Makayla Smith
Fort Worth,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working efficiently unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Eligibility Representative
American Specialty Health
11.2020 - Current
- 5 years of experience as Eligibility Research Representative at American Specialty Health, verifying patients insurance coverage.
- Reduced errors in eligibility determinations through meticulous attention to detail and rigorous quality control measures.
- Leveraged advanced knowledge of federal, state, and local guidelines to ensure compliance across all aspects of the eligibility process.
- Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
- Trained new Eligibility Representatives on best practices, contributing to overall team efficiency and success.
- Streamlined workflow for faster application processing, resulting in improved turnaround times.
- Collaborated with various departments to resolve eligibility related issues and ensure timely billing and reimbursement.
- Started as a temporary employee and was hired full time within 90 days. Promoted to a higher position within a year of being a full time employee.
Crew Member
McDonald's
05.2018 - 11.2020
- Resolved customer complaints in a professional manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Received award for providing great customer service and creating a positive outlook on the company.
- Unloaded 2 trucks per week to restock inventory
Education
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX05-2022
Skills
- Documentation and reporting
- Proficiency in Microsoft
- Time Management
- Attention to detail
- Multitasking
- Professionalism
- Adaptability
- Cross-functional Collaboration
- Regulatory Compliance
- Strategic Planning
Timeline
Eligibility Representative
American Specialty Health
11.2020 - Current
Crew Member
McDonald's
05.2018 - 11.2020
Associate of Arts - General Studies
Tarrant County College
Similar Profiles
Brooke ClarkBrooke Clark
Supervisor, Clinical Networks at American Specialty HealthSupervisor, Clinical Networks at American Specialty Health
Johnathan JohnsonJohnathan Johnson
Clinical Network Field Recruiter at American Specialty HealthClinical Network Field Recruiter at American Specialty Health
Xavier KirolosXavier Kirolos
Customer Service Representative at American Specialty HealthCustomer Service Representative at American Specialty Health