Makayla Starman
Winter Garden,FL
Summary
As a dedicated Intake Specialist with extensive experience in client management, case evaluation, and coordinating seamless transitions into legal or medical services, I have honed my ability to assess needs quickly, manage high volumes, and provide exceptional customer service. While I have thrived in this role, I am now eager to expand my career by taking on new challenges that will allow me to utilize my organizational, communication, and problem-solving skills in a broader capacity within a dynamic and growing organization.
Overview
5
5
years of professional experience
Work History
Legal Intake Specialist
Williams Law P.A.
Tampa, FL
01.2023 - Current
- Managed the initial client intake process by gathering and documenting detailed case information, ensuring all necessary forms and documentation were completed accurately.
- Assessed and triaged incoming cases, identifying critical legal issues, and flagging cases for immediate review by attorneys or paralegals.
- Provided exceptional customer service by addressing client inquiries, explaining legal procedures, and ensuring a smooth transition into the legal team.
Legal Intake Specialist
Tucker Disability Law
St. Petersburg, FL
05.2022 - 12.2022
- Coordinated and conducted initial client consultations, gathering detailed information to assess legal needs, and provide appropriate direction for case progression.
- Processed high-volume incoming inquiries through phone, email, and online forms, efficiently categorizing and prioritizing cases for attorney review.
- Collaborated with cross-functional legal teams to ensure the timely collection of documents, maintained client communication, and facilitated the scheduling of necessary follow-ups or meetings.
Medical Office Receptionist
Maxhealth Center
Sarasota , FL
07.2020 - 03.2022
- Answered and directed patient inquiries with a high level of professionalism, providing detailed information about services, insurance verification, and office policies, while maintaining a positive office environment.
- Collaborated with medical providers and office staff to coordinate patient care, ensuring a timely flow of information between administrative and clinical teams for effective service delivery.
- Processed patient payments and billing inquiries, accurately recording transactions, and assisting patients with understanding their insurance benefits and financial obligations.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH05-2024
Associate of Science - Biology
Longwood University
Farmville, VA05-2019
Skills
- Confidentiality Adherence
- Legal Terminology Expertise
- Experience with Case Management Tools
- Management of Intake Procedures
- Professional Client Engagement
- Skilled in Microsoft Office Applications
Timeline
Legal Intake Specialist
Williams Law P.A.
01.2023 - Current
Legal Intake Specialist
Tucker Disability Law
05.2022 - 12.2022
Medical Office Receptionist
Maxhealth Center
07.2020 - 03.2022
Bachelor of Science - Environmental Science
Southern New Hampshire University
Associate of Science - Biology
Longwood University
Similar Profiles
Nicole WinstonNicole Winston
Receptionist/Administrative Legal Assistant at Williams & Exum P.A.Receptionist/Administrative Legal Assistant at Williams & Exum P.A.
Beatriz Cumba FRPBeatriz Cumba FRP
Civil Litigation Legal Assistant at The Mineo Salcedo Law Firm, P.A.Civil Litigation Legal Assistant at The Mineo Salcedo Law Firm, P.A.
Jillian WolcottJillian Wolcott
Paralegal at Law Offices of Michael B. Brehne, P.A.Paralegal at Law Offices of Michael B. Brehne, P.A.