Makayla Toney
Braselton,GA
Summary
Dependable and quick-learning team player with effective communication and organization skills. . Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Dental Office Associate
North Georgia Pediatric Dentistry
06.2020 - 01.2023
- Explained treatment procedures and gave patients instructions on how to care for themselves at home
- Scheduled new and existing customers' appointments, taking into account provider availability and scheduling loads
- Solved issues, improved operations, and provided excellent customer service
- Answered phone calls per to help customers with their questions and concerns
- Prepared patient X-rays and images for the dentist's review by assuring all patients had the needed x-rays in their charts
- Proficiency with the use of Eaglesoft dental software
- Kept track of patients' dental health, medical history, and vital signs
- Took down patients' medical histories, documented current symptoms, and retrieved records from previous visits for dentists to review
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Verifying insurance.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Processed payments and documented account changes for financial accuracy and transparency.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Team Member
Chick-Fil-A, Chick Fil A
05.2018 - 06.2020
- Provide excellent customer service while displaying excellent hospitality
- Worked in different stations to provide optimal coverage and meet production goals each
- Ensured order accuracy and customer satisfaction
- Approached all tasks with a productive and efficient mindset
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High school diploma -
Ola High School
2020
Skills
- Excel Spreadsheets
- Customer Inquiries
- Microsoft Word
- Front Office Operations
- Front Desk Oversight
- Office Supplies and Inventory
- Time Management
- Schedule Management
- Dental Terminology Knowledge
- Customer Experience
- Prioritizing Work
- Office Reception
- Document Control
- Insurance Eligibility Verifications
- Workflow Processes
- Administrative Duties
- Self Starter
- Digital File Management
- Scheduling
- Data Entry
- Verbal and Written Communication
- Issue Resolution
- Performance Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Dental Office Associate
North Georgia Pediatric Dentistry
06.2020 - 01.2023
Team Member
Chick-Fil-A, Chick Fil A
05.2018 - 06.2020
High school diploma -
Ola High School