Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Tooley

Schenectady,NY

Summary

Dynamic and compassionate professional with a proven track record in healthcare and customer service roles, notably at Committed Home Care. Excelled in providing emotional support and employing HIPAA-compliant documentation, enhancing patient well-being and safety. Skilled in adapting to diverse environments, demonstrating exceptional interpersonal skills and a commitment to continuous learning and quality improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PCA

Committed Home Care
01.2025 - Current
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Operated electronic health record software to accurately document patient information, ensuring timely updates.

Manufacturing Operator

DSM Nutritional Products
08.2021 - 06.2022
  • Operated machining equipment safely with team of operators.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
  • Inspected products and machines to maintain quality and efficiency.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Personal Care Aide

Broadway Homecare
03.2020 - 02.2022
  • Utilized mobility aids to help clients with physical limitations move around safely and comfortably.
  • Administered medications as prescribed by healthcare providers, following strict protocols and guidelines.
  • Provided companionship and emotional support to clients, fostering a positive and respectful relationship.
  • Assisted clients with daily living activities using electronic health record software to document care plans and updates.

Cashier

Price Chopper
05.2018 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

AutoZone
02.2020 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Merchandiser

SAS
02.2020 - 10.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Construction

Youthbuild
04.2019 - 01.2020
  • Educated crew workers on quality standards throughout construction process.
  • Loaded and unloaded materials efficiently, enabling faster progress on construction projects.
  • Coordinated effectively with subcontractors for seamless integration into larger construction projects.
  • Assisted in set construction when necessary, demonstrating versatility and teamwork skills.

Education

Schenectady High School
Schenectady NY

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • Vital signs monitoring
  • HIPAA compliance
  • Emergency response
  • Meal preparation
  • Infection control
  • Continuing education
  • Nutrition monitoring
  • Medical terminology
  • Transfer techniques
  • Cultural sensitivity
  • Seizure precautions
  • Daily living assistance
  • Safety awareness
  • Medication reminders
  • Patient documentation
  • Client advocacy
  • Family support
  • Mobility support
  • Adaptive equipment knowledge
  • Care plan implementation
  • Adaptable
  • Dependable

Certification

PCA certification

Timeline

PCA

Committed Home Care
01.2025 - Current

Manufacturing Operator

DSM Nutritional Products
08.2021 - 06.2022

Personal Care Aide

Broadway Homecare
03.2020 - 02.2022

Customer Service Representative

AutoZone
02.2020 - 06.2021

Merchandiser

SAS
02.2020 - 10.2020

Construction

Youthbuild
04.2019 - 01.2020

Cashier

Price Chopper
05.2018 - 09.2021

Schenectady High School

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Makayla Tooley