Makayla Torres
Sam's Club
Pensacola,FL
6
years of professional experience
Results-driven professional with extensive experience in retail and customer service. Known for adaptability and relationship building, consistently delivering exceptional service while managing diverse teams and addressing member concerns effectively.
Work History
Merchandising Team Lead
8 Months- Supervise and lead a team of 10-15 associates, providing direction, coaching, and performance feedback to ensure daily operational goals are met.
- Train and develop associates on company policies, merchandising standards, safety procedures,and member service expectations.
- Communicate daily priorities, operational updates,and expectations to associates and management.
- Address member concerns and resolve issues professionally while maintains a high standard of member service.
- Collaborate with management for other departments to ensure inventory needs and business goals.
- Assist with receiving, freight processing,stocking,and replenishment to maintain efficient product flow from receiving to sales floor.
Personal Shopper
1 Year 4 Months- Accurately shop and fulfill member orders while meeting productivity, quality, and time expectations.
- Select, inspect, and prepare merchandise to ensure orders are accurate and products meet quality standards.
- Properly stage, organized,and prepare completed orders for member pickup.
- Maintain a clean organized work environment, while keeping up with a fast-pasted environment.
- Assist with stocking,zoning,and other store operations as needed to support overall club performance.
- Communicated with managment and other departments to ensure efficient order are fulfilled.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Assistant Manager
2 Years 4 Months- Trained and mentored new staff in customer service protocols and operational procedures.
- Supervised daily operations, ensuring adherence to food safety and cleanliness standards.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained inventory by doing a efficient weekly count of the store
- Placed accurate truck orders to ensure we had the inventory for our customers.
- Interviewed and completed all onboarding for new crew members as well as did all the training.
Team Lead
11 Months- Led and supported crew member's during daily restaurant operations,ensuring efficient service and adherence to company standards.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Developed staff schedules to optimize labor costs while maintaining service quality.
- Led initiatives for food safety compliance, resulting in improved health inspection scores.
- Collaborated with management to create promotional strategies driving sales growth.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Crew Member
7 Months- Delivered exceptional customer service in a fast-paced environment.
- Prepared food items according to standard recipes and safety guidelines.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in training new crew members on operational procedures.
- Collaborated with team members to optimize workflow during peak hours.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma
Skills
Team Leadership
Decision-making
Problem-solving
Verbal communication
Multitasking
Adaptability and flexibility
Excellent communication
Effective communication
Relationship building
Works well in fast-paced environment
Accountability
Critical thinking
Timeline
Merchandising Team Lead
Sam's Club
12.2025 - CurrentRead More
Personal Shopper
Sam's Club
08.2024 - 12.2025Read More
Assistant Manager
Chipotle Grill
03.2022 - 07.2024Read More
Team Lead
Chipotle Grill
04.2021 - 03.2022Read More
Crew Member
Chipotle Grill
09.2020 - 04.2021Read More
Cross Plains High School
High School Diploma
Read More