MaKayla Ure
Ballston Spa
Summary
Motivated Sr. billing analyst / team leader professional offering 12-year progressive record of accomplishment in accounting / leadership roles. Establish clear guidelines and enforce consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
18
18
years of professional experience
Work History
Corporate Billing
Quad Graphics
08.2012 - Current
- Successfully led key projects which resulted in success for the companies free cash flow.
- Professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
- Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures.
- Analyze customers invoices for accuracy to fulfill customer's expectations.
- Streamlined more efficent ways to invoice customer accounts, tmely and accurately.
- Analyzed pricing and sales for all business products.
- Analyzed utilization and capacity against performance goals.
- Facilitated month-end close processes, invoicing and account reconciliations.
- Successfully helped implement multiple programs to optimize service offerings.
- Successfully leading a group of team members as their direct reports.
- Analyze and create yearly performance reviews.
- Successfully onboarding new clients specifications.
Assistant Manager
Dunkin Donuts
02.2007 - 08.2012
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
Education
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
Albany NY3 2012
High School Diploma -
Hudson Falls High School
Hudson Falls, NY5 2010
Skills
- Product and service knowledge
- Staff development
- Orientating and training
- Inventory control
- Customer relations
- Year-end reporting
- Financial planning
- Auditing proficiency
- Team leadership
- Microsoft experience
- Troubleshooting proficiency
- Delegation proficiency
- Computer proficiency
Timeline
Corporate Billing
Quad Graphics
08.2012 - Current
Assistant Manager
Dunkin Donuts
02.2007 - 08.2012
Associate of Applied Science - Criminal Justice
Bryant And Stratton College
High School Diploma -
Hudson Falls High School
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