Makayla Wallace

• Support sales representatives by preparing quotes, entering customer orders, and following up on deliveries.
• Maintain strong relationships with customers through prompt communication and exceptional service.
• Coordinate with purchasing, production, and shipping departments to ensure orders are fulfilled accurately and on schedule.
• Coordinated processing services including cutting, drilling, machining, and special order requirements.
• Process sales orders, purchase orders, and invoices with a high level of accuracy.
• Monitor inventory availability and communicate lead times to customers.
• Resolve customer concerns and coordinate solutions to ensure satisfaction.
• Prepare sales reports and maintain customer records.
• Assist with pricing updates and product information.
• Trained and mentored new employees on sales processes, product knowledge, order management, and customer service standards.
• Maintained detailed spreadsheets and order-tracking reports, providing sales representatives and customers with accurate, real-time status updates on open orders.

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
• Answered phone calls and emails to provide information, resulting in effective business correspondent.
• Submitted patient insurance claim's
• Acquired patients benefit information.
• Scanned in paperwork and filed it accordingly.
• Created social media post for the company.
• Used serialization precedes to keep the equipment clean for the next patient.
• Inventoried and ordered supplies for office.

• Enforced classroom routines to keep students on schedule and operating at consistent level.
• Provided notes and reports on school day activities to primary teacher.
• Engaged students in discussions to promote interest and drive learning.
• Maintained student attendance and assignment records to prevent lapses during teacher absences.
• Established and enforced rules for behavior and procedures to maintain order among students.

• Operated cash register, collected payments and provided accurate change.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Greeted customers and answered any questions they had about the store's products and services.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Answered customer inquiries regarding store policies and procedures.

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Processed payments and maintained accurate drawers to meet financial targets.

• Retrieved requested files and delivered to appropriate personnel.
• Scanned and filed forms, reports, correspondence and receipts.
• Destroyed files and materials upon request using shredding method to prevent data breaches.
• Reviewed files to check for complete and accurate information.
• Managed payroll for temporary, hourly and salaried employees.

Hands on training at Mid Coast Medical Clinic May 9, 2022 through May 27, 2022.

National Healthcare Association Certification # M8F3L7A7