Makayla Ward
210 E Tennessee Ave Oakridge,TN
Summary
Knowledgeable Licensed Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in medication dispensing and insurance verification. Demonstrates exceptional problem-solving skills and team collaboration, ensuring high levels of customer satisfaction and compliance with HIPAA. Committed to enhancing pharmacy operations and patient care through continuous learning and improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Covenant Medical Group
10.2023 - Current
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Performed medication adherence services for medicaid and medicare advantage patients.
- Quickly and Accurately communicated with Patients provider to request prescription refills.
- Contacted Patient's pharmacy to acquire refills for patient.
- Addressed potential side effects of medications and answered patients questions regarding their medications.
- Accurately documented all Patient interactions in patients chart.
Licensed Pharmacy Technician
CVS Pharmacy
09.2022 - 09.2023
- Addressed patient concerns with empathy.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over the telephone.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- ect.
Salon Associate
Sun Tan City
04.2022 - 09.2022
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
- Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
- Maintained clean and stocked front counter area.
- Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
Sales Associate
Walmart
05.2018 - 11.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to achieve monthly sales targets.
Education
No Degree - Licensed Practical Nursing
South College
Knoxville, TN01-2026
No Degree - Phlebotomy
Roane State Higher Education Center
03-2018
High School Diploma -
Anderson County High School
Clinton,TN05-2017
Skills
- HIPAA compliance
- Medication packaging
- Labeling accuracy
- Medication dispensing
- Insurance verification
- Pharmaceutical calculations
- Drug inventory control
- Insurance billing
- Prescription interpretation
- Pharmacy operations
- Problem-solving skills
- Team collaboration
- etc
Certification
- Registered Pharmacy Technician - TN State Boards of Pharmacy.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- TN Driver's License
Timeline
Licensed Pharmacy Technician
Covenant Medical Group
10.2023 - Current
Licensed Pharmacy Technician
CVS Pharmacy
09.2022 - 09.2023
Salon Associate
Sun Tan City
04.2022 - 09.2022
Sales Associate
Walmart
05.2018 - 11.2021
- Registered Pharmacy Technician - TN State Boards of Pharmacy.
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- TN Driver's License
No Degree - Licensed Practical Nursing
South College
No Degree - Phlebotomy
Roane State Higher Education Center
High School Diploma -
Anderson County High School
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