Makayla Welch
Fort Worth
Summary
Proven leader and effective communicator, adept in problem-solving and team leadership, honed at My Cafe and beyond. Excelled in fostering customer relationships and streamlining operations, significantly enhancing team efficiency. Skilled in POS system operations and fostering a collaborative work environment, consistently achieving and surpassing sales and service goals. Exceptional at multi-tasking, listening to problem solving skills, helping others when needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Server
My Cafe
01.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Sales Associates
Sherwin Willams
07.2020 - 01.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Home Depot
01.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Management Assistant
Pizza Hut
06.2017 - 11.2018
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Oversaw training and onboarding process for all newly hired employees.
Lead Server
Steak 'N Shake
11.2015 - 08.2016
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
North Hills Private
Weatherford, TX01-2016
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Organization and efficiency
- POS system operations
- Exceptional communication
- Employee training and development
- Responsible and trustworthy
- Teamwork and collaboration
- Critical thinking
- Accurate money handling
Accomplishments
- Achieved quality customer service by completing any needed task with accuracy and efficiency.
Certification
- Customer Service Specialist (CSS) - National Retail Federation.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Texas Driver's License
Timeline
Lead Server
My Cafe
01.2021 - Current
Sales Associates
Sherwin Willams
07.2020 - 01.2021
Sales Associate
Home Depot
01.2019 - 07.2019
Management Assistant
Pizza Hut
06.2017 - 11.2018
Lead Server
Steak 'N Shake
11.2015 - 08.2016
High School Diploma -
North Hills Private
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