Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla White

TX

Summary

Patient Access Representative with experience supporting referral workflows, patient scheduling, insurance verification coordination, and electronic health record management within Eclinicalworks (eCW) . Skilled in managing incoming referrals via fax and provider offices, ensuring documentation completeness, and coordinating patient appointments based on provider orders. Strong communication and organizational skills with a focus on efficient patient flow and care coordination support.

Overview

1
1
year of professional experience

Work History

Patient Access Representative

Minivasive Pain and Orthopedics
Spring , TX
08.2025 - 02.2026
  • Retrieved incoming referrals via fax and direct communication with primary care offices for processing
  • Reviewed referrals for completeness and coordinated with insurance verification team for eligibility determination
  • Scheduled patient appointments based on provider orders and approved referrals using eCW system
  • Communicated appointment details and follow-up instructions to patients to ensure continuity of care
  • Maintained accurate patient records and updated scheduling information within eCW
  • Assisted with patient intake and check-in processes, including demographic and insurance data collection
  • Collaborated with internal departments to support timely referral processing and patient scheduling

Receptionist/ Lifestyle Consultant

Massage Heights
Kingwood, TX
04.2025 - 08.2025
  • Scheduled appointments and maintained organized daily bookings.
  • Handled client check‑in/check‑out and processed payments.
  • Provided administrative support in a fast‑paced environment.
  • Maintained accurate transaction records and supported front desk operations.

Seasonal receptionist

H&R Block
Humble, TX
12.2024 - 04.2025
  • Supported front desk operations during high‑volume tax season.
  • Answered phones, scheduled appointments, and directed inquiries.
  • Maintained organized client files and documentation.
  • Assisted staff with administrative tasks to support daily operations.

Education

Bachelor of Science - Healthcare Administration

Sam Houston State University
Huntsville, TX
12-2025

Skills

  • Referral processing & routing
  • Patient scheduling & coordination
  • ECW electronic health record system
  • Insurance verification support (internal coordination)
  • Fax management & documentation review
  • Patient intake & demographic data collection
  • Patient communication & follow-up
  • Medical office administrative support

Timeline

Patient Access Representative

Minivasive Pain and Orthopedics
08.2025 - 02.2026

Receptionist/ Lifestyle Consultant

Massage Heights
04.2025 - 08.2025

Seasonal receptionist

H&R Block
12.2024 - 04.2025

Bachelor of Science - Healthcare Administration

Sam Houston State University