Makayla Whobrey

• Oversaw daily operations to ensure optimal pet care and customer satisfaction.
• Trained and mentored staff on best practices for animal handling and safety protocols.
• Implemented process improvements that enhanced workflow efficiency within the pet hotel.
• Collaborated with management to establish service standards and operational guidelines.
• Resolved customer concerns promptly, fostering positive relationships with pet owners.
• Monitored cleanliness and maintenance of facilities to uphold health standards for pets.
• Ensured proper medication administration according to veterinarian instructions by closely monitoring staff practices.
• Contributed ideas during staff meetings to improve overall operations and foster a positive work environment.
• Streamlined check-in and check-out procedures for increased efficiency and reduced wait times for clients.
• Maintained detailed records of guest stays, vaccinations, medical conditions, and special needs to ensure personalized care was provided for each animal.
• Administered medication
• Oversee playrooms

•Handled complaints of customer

• Provided prompt and accurate responses to customer inquiries via phone, chat, and email.
• Resolved customer issues efficiently, ensuring high satisfaction levels through active listening and problem-solving.
• Monitored product availability and order status to proactively inform customers of changes or delays.
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Built rapport with clients, resulting in increased customer loyalty and positive feedback.
• Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.

• Provided compassionate care to animals, monitoring their behavior and health status post-treatment.
• Prepared examination rooms and surgical areas, maintaining cleanliness and organization for efficient workflows.
• Administered medications and vaccinations as directed by veterinarians, ensuring compliance with protocols.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Administered medications to animals in treatment and documented changes in condition.

Started off as a normal employee

Changed to lead about a year and a half in

Ran shifts

Cleaned

Cooked

Took care of customers

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved problems, improved operations, and provided exceptional service.