Makayla Wrenn
Montgomery,AL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
3
3
years of professional experience
Work History
Account Manager
CONNECTION
09.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Implemented effective sales strategies to expand market share within the assigned territory.
Life/ Health Insurance Agent
LIBERTY NATIONAL LIFE INSURANCE
06.2022 - 09.2023
- Developed new marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
- Reproducing productive relationships to create pool of prospective clients from various sources by cold calling, networking and using referrals etc
- Consistently ranked in top 5% of agents in Central Alabama region.
- Educated clients on intricacies of their health insurance policies, empowering them to make informed decisions.
Corporate Customer Care Advisor
SIGNET JEWELERS
11.2022 - 05.2023
- Received average 4.5 out of 5 customer satisfaction from end of call surveys
- Reduced customer complaints by 50% through proactive communication and issue resolution
- Contribute to existing knowledge base and support peer education and efficiency through documenting repeatable processes which increased upsell revenue by 20% through effective product knowledge.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Apple Technical Support Advisor
KELLY CONNECT
06.2021 - 06.2022
- Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate
- Averaged 90% customer satisfaction rating, 10% higher than company average, through effective product knowledge and proactive communication.
- Provided IT support services, troubleshooting and system operation to 100+ customers averaging gaining high customer satisfaction scores.
- Optimized ticket triage process to reduce time spent on issue assignment, leading to faster response times for customers.
Education
Bachelor of Science - Physics, Psychology
Alabama State University
Montgomery, ALSales Development Fellowship
SV Academy
San Francisco, CA - Remote06.2023
Skills
- Strategic account development
- Account Management
- Critical Thinking
- Active Listening
- Problem-solving abilities
Timeline
Account Manager
CONNECTION
09.2023 - Current
Corporate Customer Care Advisor
SIGNET JEWELERS
11.2022 - 05.2023
Life/ Health Insurance Agent
LIBERTY NATIONAL LIFE INSURANCE
06.2022 - 09.2023
Apple Technical Support Advisor
KELLY CONNECT
06.2021 - 06.2022
Bachelor of Science - Physics, Psychology
Alabama State University
Sales Development Fellowship
SV Academy
Similar Profiles
Kevin J ScottKevin J Scott
Software Business Development Associate at ConnectionSoftware Business Development Associate at Connection
JIM EKOVICHJIM EKOVICH
Account Manager at CONNECTIONAccount Manager at CONNECTION
FABIAN THOMPSONFABIAN THOMPSON
Account Manager at ConnectionAccount Manager at Connection