Makayla Wrenn
Montgomery,AL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
3
3
years of professional experience
Work History
Account Manager
CONNECTION
2023.09 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Implemented effective sales strategies to expand market share within the assigned territory.
Life/ Health Insurance Agent
LIBERTY NATIONAL LIFE INSURANCE
2022.06 - 2023.09
- Developed new marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
- Reproducing productive relationships to create pool of prospective clients from various sources by cold calling, networking and using referrals etc
- Consistently ranked in top 5% of agents in Central Alabama region.
- Educated clients on intricacies of their health insurance policies, empowering them to make informed decisions.
Corporate Customer Care Advisor
SIGNET JEWELERS
2022.11 - 2023.05
- Received average 4.5 out of 5 customer satisfaction from end of call surveys
- Reduced customer complaints by 50% through proactive communication and issue resolution
- Contribute to existing knowledge base and support peer education and efficiency through documenting repeatable processes which increased upsell revenue by 20% through effective product knowledge.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Apple Technical Support Advisor
KELLY CONNECT
2021.06 - 2022.06
- Established process improvement strategies which drove positive changes and resulted in 100% IT incident remedy rate
- Averaged 90% customer satisfaction rating, 10% higher than company average, through effective product knowledge and proactive communication.
- Provided IT support services, troubleshooting and system operation to 100+ customers averaging gaining high customer satisfaction scores.
- Optimized ticket triage process to reduce time spent on issue assignment, leading to faster response times for customers.
Education
Bachelor of Science - Physics, Psychology
Alabama State University
Montgomery, ALSales Development Fellowship
SV Academy
San Francisco, CA - Remote06.2023
Skills
- Strategic account development
- Account Management
- Critical Thinking
- Active Listening
- Problem-solving abilities
Timeline
Account Manager
CONNECTION
2023.09 - Current
Corporate Customer Care Advisor
SIGNET JEWELERS
2022.11 - 2023.05
Life/ Health Insurance Agent
LIBERTY NATIONAL LIFE INSURANCE
2022.06 - 2023.09
Apple Technical Support Advisor
KELLY CONNECT
2021.06 - 2022.06
Bachelor of Science - Physics, Psychology
Alabama State University
Sales Development Fellowship
SV Academy
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