Makayla Yazinka
Barista
Chesapeake Beach,MD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable Cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
5
5
years of professional experience
24
24
years of post-secondary education
Work History
Barista and Cashier
Starbucks
7 2021 - Current
- Acts with honesty and knowledge that promote the culture, values and mission of Starbucks
- Provide unique coffee forward experience for every customer
- Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
- Maintains a calm demeanor during periods of high volume or unusual events
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines and standards
- Contributes to a positive team environment
- Maintains regular and consistent attendance and punctuality.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Cashier
Giant Food
12.2020 - 05.2021
- Uses a cash register to process sales by scanning items and totaling purchases
- Processes coupons and store discounts
- Answers customer questions and resolves customer service issues
- Facilitates return transactions
- Refers to prices sheets and sale bulletins to ensure prices are up-to-date
- Collects payments and makes change for customers who pay cash
- Bags purchases as needed
- Provides a positive customer experience with friendly and courteous service
- Counts cash at the beginning and end of their shift
- Follows store policies and procedures.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Stocker
Patrick's Hair Salon
01.2019 - 04.2019
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Picked and packed order items.
Education
Bachelor of Science - Criminal Justice
Towson University
Towson, MD 05.2001 - 05.2025
Psychology - Pyschology
College of Southern Maryland
Prince Frederick, MDSkills
Writing
Strong computer skills including knowledge of Microsoft Outlook, Word, Excel, and PowerPoint and Adobe Acrobat
Excellent analytical, problem-solving, and written communication skills
Strong editing skills
Ability to write clear, structured, articulate, and persuasive responses
Strong organization skills that allow the ability to manage multiple projects and deadlines
Ability to work independently and within a team environment
Ability to accept and incorporate constructive feedback
Attention to detail
Timeline
Cashier
Giant Food
12.2020 - 05.2021
Stocker
Patrick's Hair Salon
01.2019 - 04.2019
Bachelor of Science - Criminal Justice
Towson University
05.2001 - 05.2025
Barista and Cashier
Starbucks
7 2021 - Current
Psychology - Pyschology
College of Southern Maryland