Makayla Brooks
Long Beach,CA
Summary
Motivated and detail-oriented professional with extensive experience in customer service, warehouse operations, and food service. Skilled in managing high pressure environments, training teams, and ensuring the efficient flow of operations. Adept at order picking, inventory management, and providing exceptional guest service across diverse settings. Strong communicator with a solid foundation in food handling, retail sales, and warehouse logistics. Committed to continuous improvement, maintaining high standards of quality, and fostering a positive, productive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Supervisor
OGX Productions: The Friends Experience
6 2023 - 09.2024
- Oversaw daily operations by learning subject matter on operations policies, processes, procedures, and standards
- Trained and developed an operations team of 30+, managing scheduled shifts and guest service in a fast-paced environment
- Excelled in communication, leading by example and interacting with guests in emergency situations in a calm and effective manner
- Proactively identified and solved problems with creative solutions while maintaining site standards
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
Cashier & Server
Hironori Craft Ramen
08.2022 - 03.2023
- Packaged takeout orders and ensured accuracy of all items
- Delivered order tickets to kitchen staff and inputted to-go orders into the system with accuracy
- Performed daily quality checks of inventory to ensure freshness and availability
- Followed mandatory opening/closing protocols, maintaining operational standards
- Delivered dine-in orders to corresponding tables and assisted with bussing and sanitizing tables
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
In-N-Out Associate
In-N-Out Burger
02.2022 - 08.2022
- Greeted customers with a smile and took their orders accurately
- Maintained proper sanitization of the dining room and kitchen areas
- Cleaned kitchen tools and dishware to meet health standards
- Ensured proper temperature control of fryer and freezer areas
- Conducted frequent inventory checks to ensure the freshness of ingredients
- Assisted new associates with the training process to ensure smooth operations
Picking Department Specialist
Fashion Nova Warehouse
10.2021 - 02.2022
- Double-checked inventory counts to ensure proper quantities
- Trained new members of the picking department team, ensuring they followed procedures and met performance standards
- Inspected and corrected incorrect orders to maintain accuracy
- Pulled stock to accurately fill customer orders in a timely manner
- Packed orders in accordance with company guidelines, ensuring quality and accuracy
Core Warehouse Associate
Nordstrom Fulfillment Center
05.2021 - 09.2021
- Inspected and accurately priced 1,000+ rack shoes daily to ensure proper labeling and inventory
- Investigated items eligible for return, ensuring compliance with company policies
- Unpacked and labeled incoming warehouse merchandise to prepare for distribution
- Hung 1,000+ garments on designated clothing racks to maintain organization
- Sanitized various surfaces and tools to meet cleanliness and safety standards
Seasonal Materials Handler & Sorter
Kohl's Distribution Center
11.2020 - 01.2021
- Organized and sorted merchandise to fulfill customer orders efficiently
- Advised and assisted new members of the Kohl's warehouse team, ensuring smooth operations
- Sanitized materials and workspaces to meet cleanliness standards
- Scanned barcodes on merchandise for accurate order fulfillment
- Distributed items to the correct conveyor belts to ensure timely processing
Seasonal Beauty Team Member
Target Corporation
10.2019 - 01.2020
- Provided expert advice and assistance on skincare and cosmetic merchandise to customers
- Located and pulled merchandise from the stock room to fulfill customer needs
- Set up displays at appropriate locations to promote products and attract customer attention
- Sanitized and repaired cosmetic displays to ensure a clean and presentable shopping environment
- Served as key holder for special items, maintaining security and inventory integrity
- Gained experience as a store cashier, processing transactions accurately and efficiently
Assistant for Special Needs Students
Jordan H.S Special Needs Department
02.2017 - 06.2018
- Assisted students with assignments and class projects across various subjects
- Graded assignments and designed handout materials to support student learning
- Distributed meals and managed student activities and tasks to ensure smooth classroom operations
- Contributed to a positive learning environment with strong interpersonal skills and proactive teamwork attitude.
Education
Associate's Degree - Criminal Justice
Long Beach City College
High School Diploma - Business Administration
Jordan High School
Skills
Order Picking
Certification
Food Handlers Certification, Premier, 06/05
Timeline
Cashier & Server
Hironori Craft Ramen
08.2022 - 03.2023
In-N-Out Associate
In-N-Out Burger
02.2022 - 08.2022
Picking Department Specialist
Fashion Nova Warehouse
10.2021 - 02.2022
Core Warehouse Associate
Nordstrom Fulfillment Center
05.2021 - 09.2021
Seasonal Materials Handler & Sorter
Kohl's Distribution Center
11.2020 - 01.2021
Seasonal Beauty Team Member
Target Corporation
10.2019 - 01.2020
Assistant for Special Needs Students
Jordan H.S Special Needs Department
02.2017 - 06.2018
Team Supervisor
OGX Productions: The Friends Experience
6 2023 - 09.2024
Associate's Degree - Criminal Justice
Long Beach City College
High School Diploma - Business Administration
Jordan High School
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