Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quinikwa Walker

East Orange,NJ

Summary

Highly-motivated Team Leader with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and make a positive impact.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Team Supervisor

Wawa
Orange, NJ
10.2022 - Current
  • Manage all store functions.
  • Monitored team members' progress, provided feedback and guidance as needed.
  • Organized daily work schedules and delegated tasks to ensure timely completion of projects.
  • Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
  • Ensured compliance with company policies, procedures, and safety regulations.

Customer Service Associate

Wawa
Orange, NJ
- Current
  • Kept work area neat, clean, and well-stocked at all times.
  • Provided information about products and services available to customers.
  • Performed additional duties as assigned by management team.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Resolved customer inquiries in a timely manner.
  • Greeted customers and identified their needs.

UPS Package Handler

UPS
Secaucus, NJ
10.2020 - 04.2022
  • Labeled parcels accurately according to company guidelines.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Participated in regular safety meetings and training sessions.
  • Organized packages according to type, size, destination, and other specifications.

Caregiver

Coppocks Place
Newark, NJ
02.2014 - 06.2017
  • Provided emotional support to clients during difficult times.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Coordinated transportation services for clients when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Secretary

Joi’s Angel
East Orange, NJ
10.2013 - 04.2014
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Kept office equipment functional ; supplies and community food pantry well-stocked to promote efficient operations.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Assisted with accounts receivable and accounts payable functions.

Classroom Assistant

Wegums Day Care
East Orange, NJ
03.2013 - 06.2013
  • To assist with daily class assignments and activities.
  • Created visuals aids, such as posters or charts, that could be used by the teacher during lessons.
  • Assisted in preparing lesson plans and materials for instruction.
  • Maintained a safe environment inside and outside of classrooms at all times.
  • Enforced school rules within the classroom environment.
  • Attended weekly staff meetings to discuss upcoming projects and curriculum objectives.
  • Maintained accurate records of student attendance and performance data.
  • Organized classroom materials, such as books, art supplies, and other resources.
  • Assisted teachers in preparing and organizing classroom materials.
  • Monitored hallways between classes to ensure safety of all students.

Housekeeper

Tiffany Manor
East Orange, NJ
12.2012 - 01.2013
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Provided information about hotel services upon request from guests.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Changed bed linens and towels, tidied up rooms.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Waitress

Uber Burger
Newark, NJ
06.2012 - 07.2012
  • Take orders and sever customers and collect payments.
  • Greeted customers and provided menus.
  • Processed payments accurately using cash registers or POS systems.
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Organized take-out orders efficiently according to customer requests.
  • Bussed tables as needed during peak hours.

Packer

Tempo Staffing
Harrison , NJ
10.2011 - 12.2011
  • Assembled cardboard boxes according to customer specifications.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Packed products in accordance with specified instructions.
  • Maintained records of shipments, returns, and damages.
  • Checked stock levels on a daily basis to ensure availability of items for shipment.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Labeled boxes, crates, and other containers accurately.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Inspected packages for accuracy and completeness before shipping.
  • Assembled customer orders from stock and packed items in boxes.

Childcare Provider

East Orange
NJ
09.2004 - 10.2009
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Read books aloud to small groups or individual children.
  • Maintained a clean and organized play area.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.

Education

High School Diploma -

Virtual Learning Academy High School
Exeter, NH
01.2015

Skills

  • Order picking
  • Heavy lifting
  • Packaging
  • Warehouse experience
  • Picking & packing
  • Microsoft Word
  • Typing
  • Organizational skills
  • Bartending
  • Busser
  • Childcare (10 years)
  • Serving Experience
  • Restaurant Experience
  • Secretary (3 years)
  • Customer service (2 years)
  • Upselling
  • Cash Handling
  • Merchandising
  • Store Management Experience
  • Leadership
  • POS
  • Innovation management
  • Account Management
  • Safety

Certification

  • Bartending, 05/01/21, Present, Basic bartender certification TIPS
  • CPR Certification

Timeline

Team Supervisor

Wawa
10.2022 - Current

UPS Package Handler

UPS
10.2020 - 04.2022

Caregiver

Coppocks Place
02.2014 - 06.2017

Secretary

Joi’s Angel
10.2013 - 04.2014

Classroom Assistant

Wegums Day Care
03.2013 - 06.2013

Housekeeper

Tiffany Manor
12.2012 - 01.2013

Waitress

Uber Burger
06.2012 - 07.2012

Packer

Tempo Staffing
10.2011 - 12.2011

Childcare Provider

East Orange
09.2004 - 10.2009

Customer Service Associate

Wawa
- Current

High School Diploma -

Virtual Learning Academy High School

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Quinikwa Walker