Aundray Rodgers
McKinney
Summary
Team Leader/Supervisor with over 10 years of extensive expertise in optimizing team performance and enhancing operational efficiency. Skilled in communication, team management, and process improvement, leading to measurable productivity gains and improved team morale. Adept at fostering a collaborative environment to drive success and consistently meet quality standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
rise souffle
Plano
02.2024 - 05.2025
- Lead team to enhance efficiency, achieving notable productivity gains through strategic oversight.
- Supervise daily operations, fostering collaboration and ensuring quality standards are consistently met.
- Implement process improvements, resulting in measurable increases in team performance and satisfaction.
- Analyzed team performance metrics, identifying key areas for growth and implementing targeted training programs that boosted productivity.
- Orchestrated team initiatives that streamlined workflows, driving noticeable gains in operational efficiency and team morale.
- Evaluated operational metrics to pinpoint inefficiencies, leading to targeted interventions that enhanced team productivity.
- Fostered a culture of teamwork through regular feedback sessions, strengthening communication and boosting overall performance.
Personal Shopper/Merchandiser
Sam's Club
Plano
04.2022 - 01.2024
- Fulfill online grocery orders, ensuring accuracy and efficiency.
- Operate stand-up forklift to organize pallets, optimizing storage.
- Enhanced customer satisfaction through timely order completion.
- Utilized logistics skills to streamline inventory management.
- Improved order processing speed, contributing to team goals.
- Streamlined online order fulfillment by efficiently picking groceries, resulting in faster delivery times and improved customer satisfaction.
- Coordinated with team members to optimize inventory management, ensuring accurate stock levels and reducing waste.
Deli Cook/Overnight Stocker
Central Market
Plano
10.2020 - 04.2022
- Prepare and cook diverse meat dishes, ensuring quality and taste.
- Efficiently cut and portion meats for deli display.
- Organize and stock shelves during overnight shifts, maintaining inventory accuracy.
- Executed precise meat preparation techniques, ensuring quality standards and contributing to a 15% increase in customer satisfaction.
- Maintained inventory accuracy by systematically stocking shelves and organizing product displays, resulting in noticeable improvements in operational efficiency.
- Coordinated with team members to streamline meat cooking processes, enhancing workflow and leading to consistently timely meal service.
- Monitored meat quality and freshness, implementing corrective actions that significantly reduced waste and improved overall product turnover.
Sous Chef/Kitchen Manager
Anchor bar
Schertz
01.2016 - 08.2021
- Supervised kitchen staff, ensuring high-quality meals and efficient operations.
- Enhanced menu offerings, leading to increased customer satisfaction and repeat business.
- Implemented cost-control measures, resulting in reduced waste and improved profitability.
- Trained junior chefs, fostering a collaborative and skilled kitchen team.
- Maintained compliance with health and safety regulations, ensuring a safe work environment.
- Managed kitchen operations to ensure timely meal preparation, resulting in enhanced service efficiency and improved customer satisfaction.
- Developed seasonal menus that incorporated local ingredients, driving a noticeable increase in customer engagement and repeat business.
- Trained and supervised kitchen staff, fostering a team-oriented environment that promoted skill development and reduced staff turnover.
- Analyzed food cost and inventory levels, implementing strategies that led to substantial savings and minimized waste.
- Encouraged open communication among kitchen staff, cultivating a positive atmosphere that boosted morale and teamwork.
- Orchestrated daily kitchen operations, enhancing workflow efficiency and ensuring timely meal service to elevate customer dining experiences.
Assembly
Universal Forest Products, Inc.
Schertz
06.2013 - 12.2016
- Measure and cut materials to precise sizes, enhancing assembly accuracy.
- Program machines to optimize production efficiency.
- Read and interpret order paperwork to ensure correct assembly.
- Utilize nail and staple guns to construct orders accurately.
- Contribute to team efforts, ensuring timely completion of assembly tasks.
- Operated cutting machines to ensure precision, enhancing product quality and reducing waste during assembly.
- Executed assembly tasks by interpreting blueprints, leading to accurate order fulfillment and minimized errors.
- Worked closely with team members to streamline assembly processes, fostering communication and improving overall efficiency.
- Monitored production metrics to identify bottlenecks, implementing solutions that resulted in noticeable gains in throughput.
- Demonstrated a collaborative spirit by assisting new hires in mastering assembly techniques, contributing to a cohesive team environment.
- Optimized machine programming to enhance production efficiency, leading to substantial improvements in output and reduced operational costs.
Order Selector
Forward Air Solutions
San Antonio
05.2011 - 06.2013
- Efficiently managed flexible schedules to meet dynamic distribution needs.
- Accurately identified and selected products using labels and scanners.
- Ensured safe handling of products to prevent damage and maintain team safety.
- Optimized packing techniques to protect items during transport.
- Contributed to streamlined order completion and improved workflow efficiency.
- Streamlined order selection process, enhancing workflow efficiency and achieving noticeable gains in order accuracy.
- Maintained comprehensive records of product handling to ensure compliance with safety standards and minimize damage incidents.
- Fostered teamwork by coordinating with peers to ensure timely order fulfillment, strengthening overall operational productivity.
- Analyzed product placement to optimize slot locations, reducing retrieval times and improving overall distribution effectiveness.
- Demonstrated a strong commitment to safety protocols, ensuring a secure working environment for all team members.
- Streamlined inventory management processes, achieving noticeable improvements in order accuracy and fulfilling customer demands efficiently.
Sous Chef/Kitchen Manager
IHOP
Converse
03.2006 - 04.2013
- Managed kitchen operations, improved efficiency, trained staff, ensured high-quality meals.
- Oversaw menu development, enhanced dish quality, maintained cost control, reduced waste.
- Led team of 15, coordinated schedules, optimized workflow, ensured compliance with health standards.
- Streamlined kitchen operations, enhancing food preparation efficiency and achieving faster service times for customers.
- Coordinated with front-of-house staff to ensure seamless service, significantly improving guest satisfaction and repeat visits.
- Maintained stringent food safety standards, resulting in zero health violations during inspections and fostering a safe dining environment.
- Analyzed menu performance metrics, leading to the introduction of popular dishes that increased overall sales and customer engagement.
- Fostered a positive team atmosphere, mentoring junior staff and enhancing overall team morale and productivity.
- Orchestrated kitchen operations to enhance food preparation efficiency, achieving faster service times and elevated customer satisfaction.
Customer Service Agent
AFNI
San Antonio
06.2004 - 09.2009
- Resolved customer inquiries, enhancing satisfaction and loyalty.
- Managed service changes and disconnections, ensuring seamless transitions.
- Executed sales strategies, achieving targets and driving revenue.
- Addressed billing issues, improving account accuracy and client trust.
- Configured service packages, tailored to customer needs.
- Provided exceptional service by addressing customer inquiries and resolving issues, fostering loyalty and repeat business.
- Streamlined order processing to reduce turnaround times, contributing to improved customer satisfaction and operational efficiency.
- Analyzed customer feedback to identify service gaps, leading to actionable improvements and enhanced service delivery.
- Coordinated with teams to execute service changes, ensuring seamless transitions and maintaining high service standards.
- Maintained comprehensive records of customer interactions, enhancing data accuracy and supporting effective service resolutions.
- Implemented a new ticketing system, reducing response times and significantly enhancing customer satisfaction across all service channels.
Order Selector / Pallet Jack Operator
H-E-B Warehouse
San Antonio
02.1999 - 11.2005
- Inspected and wrapped packages, ensuring quality and accuracy in shipment preparation.
- Measured and weighed materials, optimizing packaging efficiency and reducing waste.
- Labeled and sorted packages, facilitating smooth and timely distribution processes.
- Streamlined packaging processes to enhance efficiency, resulting in faster shipment times and improved order accuracy.
- Maintained strict quality control by inspecting packaging integrity, ensuring compliance with shipping standards and reducing returns.
- Monitored inventory levels and weighed materials accurately, contributing to effective stock management and minimizing waste.
- Coordinated with team members to sort and label packages, fostering a supportive work environment and ensuring timely order fulfillment.
- Demonstrated strong teamwork while managing multiple tasks, promoting a positive atmosphere and enhancing overall productivity.
- Executed precise inventory checks, reducing discrepancies and ensuring accurate stock levels for optimized order fulfillment.
Education
High school diploma -
Marion High School
Marion, TX04.2006
Skills
- Team Management
- Customer Service
- Food Safety
- Forklift
- Pallet Jack
- Order Picking
- Merchandising
- Sales
- Assembly
- Packaging
- Warehouse Experience
- MS Office
Certification
- Food Handler Certification
- Forklift Certification
- Pallet Jack Certification
Personal Information
Title: Team Leader/Supervisor
Timeline
Team Leader/Supervisor
rise souffle
02.2024 - 05.2025
Personal Shopper/Merchandiser
Sam's Club
04.2022 - 01.2024
Deli Cook/Overnight Stocker
Central Market
10.2020 - 04.2022
Sous Chef/Kitchen Manager
Anchor bar
01.2016 - 08.2021
Assembly
Universal Forest Products, Inc.
06.2013 - 12.2016
Order Selector
Forward Air Solutions
05.2011 - 06.2013
Sous Chef/Kitchen Manager
IHOP
03.2006 - 04.2013
Customer Service Agent
AFNI
06.2004 - 09.2009
Order Selector / Pallet Jack Operator
H-E-B Warehouse
02.1999 - 11.2005
High school diploma -
Marion High School