Makaylah Wilson
Washington,DC
Summary
Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.
Overview
3
3
years of professional experience
Work History
Call Operator
William Taylor's Enterprises
, MD
2024.01 - Current
- Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
- Participated in training sessions designed to improve job knowledge and efficiency.
- Provided feedback on performance improvement opportunities in order to enhance productivity levels.
- Completed additional projects as assigned by supervisor; contributed ideas for process improvements.
- Developed strong relationships with customers through consistent communication via phone and email.
Volunteer
Martha's Table
Washington , DC
2022.09 - 2024.06
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts.
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped with prep, set up, and breakdown of community and public events.
Volunteer
Champions Aftercare
Washington , DC
2021.09 - 2022.06
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Maintained a clean, organized classroom environment conducive to learning.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
Education
Benjamin Banneker High School
1600 9th St NW, Washington, DC 200012025-06
Kipp DC Valor Academy
5300 Blaine St NE, Washington, DC 200192021-06
Skills
- Social Perceptiveness
- Strong interpersonal skills
- Professional Communication
- Flexible Schedule
- Computer Skills
- Clear Communication
- Event Setup
- Food Distribution
- Telephone Etiquette
- Community Engagement
- Volunteer Recruitment
- Fundraising
- Community Service
- Teamwork and Collaboration
- Public Speaking
- Organized and Efficient
- Relationship Building
- Social Media Management
- Attention to Detail
- Adaptability and Dependability
Accomplishments
- National Honor's Society
- Outstanding Youth
- Principal's Accommodation
Languages
English
Professional
Timeline
Call Operator
William Taylor's Enterprises
2024.01 - Current
Volunteer
Martha's Table
2022.09 - 2024.06
Volunteer
Champions Aftercare
2021.09 - 2022.06
Benjamin Banneker High School
Kipp DC Valor Academy
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