Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant

Makaylah Wilson

Washington,DC

Summary

Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.

Overview

3
3
years of professional experience

Work History

Call Operator

William Taylor's Enterprises
, MD
01.2024 - Current
  • Transferred calls from one department to another as needed; followed up on transferred calls if necessary.
  • Participated in training sessions designed to improve job knowledge and efficiency.
  • Provided feedback on performance improvement opportunities in order to enhance productivity levels.
  • Completed additional projects as assigned by supervisor; contributed ideas for process improvements.
  • Developed strong relationships with customers through consistent communication via phone and email.

Volunteer

Martha's Table
Washington, DC
09.2022 - 06.2024
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Assisted with fundraising efforts.
  • Offered support and assistance to community members.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Helped with prep, set up, and breakdown of community and public events.

Volunteer

Champions Aftercare
Washington, DC
09.2021 - 06.2022
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Offered support and assistance to community members.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Maintained a clean, organized classroom environment conducive to learning.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Performed light housekeeping duties such as tidying up toys after playtime is over.

Education

Benjamin Banneker High School
1600 9th St NW, Washington, DC 20001
06-2025

Kipp DC Valor Academy
5300 Blaine St NE, Washington, DC 20019
06-2021

Skills

  • Social Perceptiveness
  • Strong interpersonal skills
  • Professional Communication
  • Flexible Schedule
  • Computer Skills
  • Clear Communication
  • Event Setup
  • Food Distribution
  • Telephone Etiquette
  • Community Engagement
  • Volunteer Recruitment
  • Fundraising
  • Community Service
  • Teamwork and Collaboration
  • Public Speaking
  • Organized and Efficient
  • Relationship Building
  • Social Media Management
  • Attention to Detail
  • Adaptability and Dependability

Accomplishments

· National Honor Society (2023-2024)

· Principal’s Commendation (2021-2024)

· 2023 THOMAS P. MOORE SCIENCE FAIR WINNERS (2nd Place Overall, 1stPlace in Behavioral & Social Sciences)

· 2024 THOMAS P. MOORE SCIENCE FAIR WINNERS (1st Place in Behavioral & Social Sciences)

Timeline

Call Operator

William Taylor's Enterprises
01.2024 - Current

Volunteer

Martha's Table
09.2022 - 06.2024

Volunteer

Champions Aftercare
09.2021 - 06.2022

Benjamin Banneker High School

Kipp DC Valor Academy

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Makaylah Wilson