Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Makaylah Wilson

Maspeth,NY

Summary

Dynamic Nail Technician with a proven track record at Rosa's Pizza, excelling in customer service and relationship building. Expert in nail art techniques and sanitation procedures, delivering high-quality manicures and pedicures. Committed to enhancing client satisfaction through education and personalized service, fostering loyalty and trust in a competitive environment.

Overview

5
5
years of professional experience

Work History

Nail Technician

Self Employed Services
03.2022 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.

Server

Rosa's Pizza
11.2022 - 05.2023


  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Babysitter

Izabella
09.2020 - 06.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.

Education

Associate In Business - Business Administration And Management

Borough of Manhattan Community College
New York, NY

High School Diploma - Science

High School For Health Profession And Human Services
New York
06.2024

Skills

  • Customer service
  • Nail extensions
  • Time management
  • Nail art techniques
  • Gel application
  • Acrylic nails
  • Sanitation procedures
  • Appointment management
  • Relationship building
  • Team collaboration
  • Product knowledge
  • Hygiene practices
  • Schedule maintenance
  • Service promotion
  • Dip powder technique
  • Customer education
  • Financial administration
  • Sales proficiency

Languages

Spanish
Limited Working

Timeline

Server

Rosa's Pizza
11.2022 - 05.2023

Nail Technician

Self Employed Services
03.2022 - Current

Babysitter

Izabella
09.2020 - 06.2022

Associate In Business - Business Administration And Management

Borough of Manhattan Community College

High School Diploma - Science

High School For Health Profession And Human Services

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Makaylah Wilson