Makayla Miller
New Braunfels,TX
Summary
Versatile and dynamic individual, with a proven track record at Schlitterbahn Waterpark in New Braunfels for enhancing team performance and patron safety through comprehensive training and updated protocols. One who has also Excelled in relationship building and critical thinking, significantly improving customer satisfaction and safety standards. Skilled in CPR and adept at fostering positive experiences across diverse groups. Highly experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Lifeguard
Schlitterbahn Waterpark New Braunfels
04.2024 - 09.2024
- Assisted in developing comprehensive employee training materials that enhanced performance across the entire team of lifeguards.
- Organized engaging swim lessons for various age groups, teaching essential skills for aquatic safety and enjoyment.
- Updated emergency response protocols as needed, staying current with industry standards and regulations.
- Educated patrons on water safety procedures, fostering an informed public on safe swimming habits.
Hunting Tour Guide
Rancho Rio Lindo
10.2020 - 03.2022
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Education
High School Diploma -
Canyon High School
New Braunfels, TX05-2025
Skills
- CPR
- Public safety
- Incident reporting
- First aid
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Conflict resolution
- Product knowledge
- Team development
- Prioritization
Accomplishments
-In 2023 I was the Comal County Rodeo Queen. With this experience I volunteered at many events and did helpful deeds throughout the county of Comal as well as surrounding areas. At the Miss Teen Rodeo Guadalupe pageant I placed first runner up as well as the winner of miss congeniality, and best overall appearance to the judges. This upcoming May I will be running for Miss Rodeo Texas Teen as I have been scouted out to be a representative for the pageant for my outstanding efforts in volunteer work, and collaboration.
Certification
-Baby and Child CPR and AED Certification
- Adult CPR and AED Certification
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Lifeguard
Schlitterbahn Waterpark New Braunfels
04.2024 - 09.2024
Hunting Tour Guide
Rancho Rio Lindo
10.2020 - 03.2022
High School Diploma -
Canyon High School
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