Makaylee Fontenot
Mermentau,Louisiana
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at Mr. Gatti's Pizza. Excelled in staff training, conflict resolution, and enhancing customer satisfaction through effective communication and organizational skills. Demonstrated ability to manage financials and improve team performance, ensuring a professional and efficient work environment.
Overview
4
4
years of professional experience
Work History
Manager
Mr. Gatti's Pizza
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Elementary Education
McNeese State University
Lake Charles, LA05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Conflict resolution
- Financial management
- Positive attitude
- Excellent communication
- Organizational skills
Timeline
Manager
Mr. Gatti's Pizza
04.2021 - Current
Bachelor of Science - Elementary Education
McNeese State University
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