Makaylee Ybarra
Wichita,KS
Summary
Driven supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Experienced in providing dedicated and personalized service- for both social events and business conferences, within a municipally owned setting.
Overview
4
4
years of professional experience
Work History
Personal Banker
Commerce Bank
Wichita, KS
08.2024 - Current
- Facilitated customer account management, ensuring accurate information and compliance with banking regulations.
- Advised clients on financial products, enhancing customer satisfaction and strengthening relationships.
- Analyzed financial data to identify trends and provide tailored solutions for clients' needs.
- Trained new staff on operational procedures and best practices to improve service delivery.
Center Manager
European Wax Center
Kirkland, WA
11.2023 - 07.2024
- Managed inventories to optimum levels by maximizing efficiencies and customer service levels and minimizing investment.
- Displayed exceptional customer service by accurately and promptly processing customer service transactions.
- Monitored operations for compliance with EWC standards and implemented corrective actions to meet targets.
- Facilitated employee training to keep all staff at optimal knowledge levels, close skill gaps and consistently meet service standards.
- Trained employees on customer service protocols and handling pricing complaints, boosting employee productivity and customer service scores.
- Communicated and collaborated freely with other departments to maintain superior customer relations and consistently meet operational needs.
Event Coordinator
Meridian Center
North Newton, KS
01.2022 - 12.2023
- Worked with clients to understand requirements and preferences and proposed ideas to improve success of each event.
- Planned and coordinated event rentals, set up plans and staffing.
- Engaged with customers and guests to monitor satisfaction and achieve event goals.
- Worked events with anywhere between 10-500 guests.
- Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages.
- Anticipated client and guest needs to provide quick resolution to problems and concerns.
Server
Olive Garden
Hutchinson And Wichita, KS
09.2022 - 12.2023
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Had 100% happiness rating due to quick, attentive and friendly service with every guest.
- Trained new servers in restaurant procedures and customer service standards.
- Upsold and added on orders to tables by selling them on not only specials but year round menu items.
Education
Associate of Science - undefined
Hutchinson Community College
Hutchinson, KS05.2021
Skills
Interdepartmental collaboration
Performance optimization
Staff management
Event and time management
Revenue generation
Project management
Guest relationships
Staff training and hiring
Community Service & Volunteer Work
- Hutchinson Community College, Admissions Office, 2021, 2022
- Park City Food Pantry, Volunteer, 2019, 2021
- New Anthem Community Church, Childcare and Food Services, 2016, 2022
Timeline
Personal Banker
Commerce Bank
08.2024 - Current
Center Manager
European Wax Center
11.2023 - 07.2024
Server
Olive Garden
09.2022 - 12.2023
Event Coordinator
Meridian Center
01.2022 - 12.2023
Associate of Science - undefined
Hutchinson Community College