Makcum Novikov
Desloge,MO
Summary
Psychiatric Technician with over 5 years of experience in the substance abuse and mental health treatment industry. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards.
Overview
7
7
years of professional experience
Work History
Psychiatric Technician
SMMHC
07.2019 - Current
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Educated family members about mental health disorders and coping strategies, strengthening their ability to provide support at home effectively.
- Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
Mail Processing Clerk
Centene Corporation
01.2019 - 03.2019
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Contributed to cost-saving initiatives through diligent monitoring of inventory levels and timely ordering of essential supplies.
Cashier
Panera Bread Co.
09.2016 - 12.2018
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Skills
- Mental Health Support
- Time management
- De-Escalation Techniques
- Therapeutic communication
- Active listening
Timeline
Psychiatric Technician
SMMHC
07.2019 - Current
Mail Processing Clerk
Centene Corporation
01.2019 - 03.2019
Cashier
Panera Bread Co.
09.2016 - 12.2018
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