Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Makeba Brown

Simpsonville,USA

Summary

Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.

Overview

9
9
years of professional experience

Work History

RCS Customer Service Lead

TD Bank
05.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.

Banking Specialist I

Td Bank
11.2016 - 05.2017
  • Provided accurate and appropriate information in response to customer inquiries
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.

RCS Credit Representative

TD Bank
07.2016 - 11.2016


  • Data entry, filing, answering multi-line phone system
  • Examined credit updates and evaluated for credit terms and credit limit increases.
  • Streamlined credit application processes by enhancing communication with sales teams and underwriting departments.
  • Improved credit approval rates by conducting thorough credit analysis and risk assessments for potential clients.

Education

Diploma -

Indian River High School
Chesapeake, VA
01.1993

Skills

  • Call Center
  • Customer Service
  • Research
  • Technical Support
  • Email etiquette
  • Payment processing
  • Customer complaint resolution
  • Account management
  • Telephone etiquette
  • Quality assurance
  • Critical thinking
  • Problem resolution
  • Spreadsheets
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Office Suite

Additional Information

Work effectively with diverse groups of people., Highly motivated associate with proven leadership skills., Ambitious and hardworking, strives for excellence., 55 WPM Typing skills.

Timeline

RCS Customer Service Lead

TD Bank
05.2019 - Current

Banking Specialist I

Td Bank
11.2016 - 05.2017

RCS Credit Representative

TD Bank
07.2016 - 11.2016

Diploma -

Indian River High School

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Makeba Brown